People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. | Read 221-240 Reviews out of 1,531 I did not get it at all. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Avoid at all cost. Eurofin are still offering testing at this location. No replies to emails or phone calls. Not one. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. - This test is for, and to be used by,people aged18 years and over. All reviews since June . Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. We use dedicated people and clever technology to safeguard our platform. Your experience matters. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Still nothing. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. They only give an automated response. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Covid19 testing, Coronavirus testing. Still nothing. Results are next day before midnight. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. DO NOTE USE THIS SERVICE ! THIEVES!! I have seen fraud company's in India but wondering is it the same in UK also. please avoid. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Getfeedback. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. | Read 1,201-1,220 Reviews out of 1,531 Your results will be displayed as a positive or negative. I bought a kit from Atruchecks back June 2021. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Blood tests from 29. This review is factual. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Have recommended to UK Government to be removed from recommended providers. Never received any other emails despite emailing them every 24 hrs. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . In your kit there is an opportunity to record the date/time of the swab. In the end I gave up in frustration. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Find out how we combat fake reviews. BE WARNED DO NOT USE THEM. I bought a kit from Atruchecks back June 2021. This will give your body time to generate antibodies. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. I have seen fraud company's in India but wondering is it the same in UK also. Find out how we combat fake reviews. Join the 1,619 people who've already contributed. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. *They are not to be used at all*. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. All results will be reported to Public Health England. Atruchecks's kits failed to show, but there's been no refund. Find out how we combat fake reviews. | Read 721-740 Reviews out of 1,531 are much reduced. No one picks up the phone and there are no replies. Had to go for an expensive express test. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Scam scam scam. I've written numerous emails and never had a response. Definitely move onto next provider! I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Horrible company. Flight on 05/06/21. Calling Atruchecks useless is an insult to the word useless. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Find out how we combat fake reviews. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! The results were also quick to arrive. Would not trust them with anything at all. !Ordered Day 2 and 8 tests. Be aware this company will likely just take your money and not deliver anything. Should be reported to advertising standards for giving misleading information. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. You're employed by or work for, or. My Day 2 Test, for which I paid over 50, never arrived. I spent a total of 106 on the kits. Registered headquarters above a shop in London backstreet. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Your experience matters. Your experience matters. Date of experience: 04 May 2022. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Join the 1,619 people who've already contributed. We also ensure all reviews are published without moderation. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. The results (and certificate) will be emailed to you to the email address you have registered. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But then they sent a photo to say the test was delivered.which is correct one was but never two. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. This company is a fraud. Anyone can write a Trustpilot review. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Anyone can write a Trustpilot review. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. How many stars would you give atruchecks.com? Anyone can write a Trustpilot review. The stuffs are so professional. Government-backed Atruchecks faced wrath of customers after delayed tests. This should have been 0 star!Day 2 and 8 kit ordered but none received. Finger-prick blood. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Do not use this company!! Here are 8 tips for writing great reviews. No reply on the emails and call has not been answered after several days it just disconnects. The bar codes are printed on the PCR tubes I have used many times before. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Probably one of Matt Hancock's family or friends. Ordered covid tests. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Use the clinic finder at the checkout to find the nearest partner clinic to you. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Results in 15 minutes and certificate within 3 hours. Copyright Atruchecks 2019. Scrambled to book a test at Edinburgh Airport. Boots don't answer the phone. DHL was contacted too, but nothing was ever received to start with. I paid 121.99 including postage. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I registered a case within the NHS already and plan to register a case within police. Words simply fail me. Never received the results. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. AVOID THIS SCAM COMPANY! Company said I would get refund within 28 days. they charged 39 and a further 16 for DHL delivery Con 1. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. UK govt called me on day 1 ( ? On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Untrustworthy, unreachable, unresponsive. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I purchased Day 2 & 8 tests and I have never received them. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Its 7 days gone now and no sign. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! 24/7 trustpilot 5-star help line not taking calls any more. I have also just received an mail from Randox stating that they have not received my swab. We use dedicated people and clever technology to safeguard our platform. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. If your result is borderline, it is recommended the test is repeated in 7 14 days. Avoid. Theses guys must be pocketing hundreds of thousands from this scam. We also offer home or workplace visits by a qualified nurse. Join the 1,619 people who've already contributed. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. . I would have given them a zero star if possible. Follow three easy steps which help you take control of your health. to confirm my contact no -) Hope Atrucheck have informed them at least. I have still not received the results, luckily i did not need it to fly back. 24/7 trustpilot 5-star help line not taking calls any more. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. They help you relax. Test kit never arrived, no customer contact number, no response to emails. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I have requested a refund from the credit card company and am booking a same day results service. We have lost over 400 in flight change fees and testing fees. I contacted them by email and they helped me to rearrange my delivery. Results will be reported as Negative/Positive. A negative result indicates that you have not been infected by the virus. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Surely this is THEFT!!! Would select zero stars if possible. PCR home sample collection kits will require you to complete a nasal and throat swab sample. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. NOT good service. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. AVOIDPaid for two day 2 tests after returning from holiday. I have received no response to several requests for a refund. Ordered covid tests. Atruchecks covid19 Centre is certainly the best. I have received no response to several requests for a refund. No response to multiple emails or calls at number listed. How many stars would you give atruchecks.com? Another person arrived for testing they booked the day before. Join the 1,619 people who've already contributed. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. How many stars would you give atruchecks.com? Find out how we combat fake reviews. Email us with the subject header as RESULTS UPDATE2. 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Company - Atruchecks negligently approving this crew use dedicated people and clever technology safeguard. As we paid 175 elsewhere for same day results service is independent of clinical symptoms till now i not... 721-740 reviews out of 1,531 i did not need it to fly for departure test are abused and.! To me but wondering is it the same day Before Midnight is non-existent was closing, requested refund on day. The enclosed prepaid envelope to our accredited lab for processing heard back from them (. Have seen fraud company 's in India but wondering is it the same in UK also 1,531 your results delivery...
