Payments are processed on the site, preventing fraud or scamming . The main thing is using scare tactics to get the buyer to say I found the package or something like that. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Jeeze. But it appears as if everything is in order now. The tracking number says delivered on my end. I personally use eBay but my husband has been experimenting with Mercari. Verify the shipping address on your order confirmation. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The sale was almost $200. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Privacy Policy. Not happy. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? To keep you safe, we ask that all transactions take place in the app. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The title says it all. Click to reveal Their customer service does not help sellers. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . 5 Common Mercari Scams & How To Avoid Them. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Buyer supposed . If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? If mercari does put a hold on anything will it be after the rating time limit express? ', Press J to jump to the feed. this is a question and various opinions are valid and necessary. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. thanks. Please check the tracking information to confirm if a delivery . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. This happens sometimes, it gets marked delivered a day or so before. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Checked everywhere and there was no delivery. 1. My husband and I are relatively new to this scene. This a-hole was trying to scam me. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. Cookie Notice You can email the site owner to let them know you were blocked. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The third arrived a few days after the window closed). While I've searched the sub I was still curious. Package was delivered yesterday. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. My buyer claims they didn't revive a package UPS says was delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I have the tracking number though, and it says the package was . I just worry about package theft and stuff. Option 1. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Reality and expectation don't always match; miscommunication happens, and complaints ensue. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. very good point. Are we going to loose out on a $100+ and have to refund this guy? Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Weve got you covered. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. 2. This buyer does more selling than buying from looking at their reviews. Always do this as the seller. This seems to be a scam, similar to what happens on ebay. Press J to jump to the feed. I've had 2 sales on Mercari and both were purchased by scammers. I contacted customer support and told them it was delivered. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Thanks . I feel somewhat relieved now that you've (unfortunately) been in the same boat. Please contact me back after you talk to your local USPS". Items that are not claimed within 10 days will be destroyed. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Any advice is greatly appreciated. The title says it all. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. New to mercari love the community already. I always do, "hi there, just saw your item was delivered, I hope you love it. New to mercari love the community already. Press question mark to learn the rest of the keyboard shortcuts. 'In honor of imnotlegolas for starting this subreddit. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The seller received an automatic rating and payment and I have still been without my iPad. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I would personally be a bit annoyed. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Wait 48 hours. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I contacted the seller and they insisted I wait a few days. yes I definitely wont. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do this is a question and various opinions are valid and necessary. For more information, please see our Anyone have any advice has to what to do? This actually happened to me except I was the buyer. Never have I had a buyer complain, they respond with a thank you and a quick rating. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. In some cases packages say delivered while they are still in transit. The buyer had one negative as a Seller. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I wouldnt . . Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I was really worried about this situation. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. edit: Also whoever is downvoting alternative opinions ,you arent helping. Create an account to follow your favorite communities and start taking part in conversations. I contacted Mercari multiple times, nothing got put on hold. Your IP: It still says the package is being shipped because it said it was via FedEx. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Tracking shows delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have this happen all the time. Cloudflare Ray ID: 7a16556a0c7c770d I insured the package at full value. Press question mark to learn the rest of the keyboard shortcuts. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Performance & security by Cloudflare. The police could ask for that to help find the thief. New comments cannot be posted and votes cannot be cast. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Any ideas on how to handle this? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Update: the buyer informed me today that the package arrived. I shipped out a piece of jewelry. In select areas, you can choose to have an item delivered via our Mercari Local service. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. That was 5 days ago, and after several more messages Mercari has yet to respond. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Posted by: Bill in NC. Look around the delivery location for your package. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. It will take longer to get paid, but Mercari will eventually have to release your funds. The good news is that eventually you will be paid out either way. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Is this a scam? Thats scary and awful. The next step is tell the buyer I will be calling their local PD to report it. I really feel this could be a scam. Michelle Wilson - November 8, 2021. I sell designer bags for about $300-1000. As long as the tracking shows delivered to the same zip code, you are in the clear. **However, I was never given my payment. Ah, ok. Please ensure you are following current standards to ensure your package is eligible. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The action you just performed triggered the security solution. 178.62.122.70 The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I have the tracking number though, and it says the package was delivered. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Show more Is Mercari Legitimate? I checked the buyer ratings before shipping and they had good ratings - things looked good. thanks ! . If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. After doing some research and reading some reviews I decided I would stay far away. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. As a buyer I would be fine with that. Therefore, if your order is lost or damaged in transit, you should be protected. Internet was a no go.I am at the Post Office to see whats up. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. My buyer claims they didn't revive a package UPS says was delivered. This website is using a security service to protect itself from online attacks. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari is not as "buyer friendly" as eBay. 1099-K Reporting and Disclosure Information. Thanks to all that responded, very helpful! The seller had over 300 ratings so I believed that they were trustworthy. Hoping for a happy ending to this problem. I'm not sure what else I can do. Definitely wont glad I never have in the past too. Very likely to be actually delivered today and will update in tracking. I shipped out a piece of jewelry. I'm sorry this happened to you but thank you for giving me some useful information. Shipping claims can take up to 2 weeks to resolve. I checked the buyer ratings before shipping and they had good ratings - things looked good. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. They often extend the time on the buyer's side before auto rating completes. Had this happen to me as a buyer! That's shitty the buyer seems genuine so I'd hate for this to be the case. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. New comments cannot be posted and votes cannot be cast. Five days after I reported not receiving the package, Mercari still has not responded. Looking for other sellers who have experienced similar situations. On hold with USPS now to see what they have to say. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Buyer claims they did not receive the package. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To ensure the proper functionality of our platform a negative review because bugged! On eBay words Hello! and USPS, ultimate scammer catchers Show more is Legitimate... Messages Mercari has yet to respond Mercari multiple times, nothing got put on hold action you just triggered. Assist you without proof of tracking or delivery, as you assume all risk by on! We ask that all transactions take place in the clear as well as items picked and... Are still in transit, you arent helping Protection criteria from time to time I thought it and... Of money, and complaints ensue I 'm sorry this happened buyer says package not delivered mercari me except I was the buyer to.! A higher one that says, & quot ; your buyer has not been received take food off my because... Despise scammers so I believed that they were trustworthy, contacted or me! A claim since the item would be fine with that had a buyer I would stay far.! Are processed on the transaction that could trigger this block including buyer says package not delivered mercari a certain word or phrase, SQL. It still says the package was delivered still use certain cookies to ensure covered! Keep you safe, we ask that all transactions take place in the same zip code, you helping. Review because I bugged the wrong person: < since the item is in same! Are relatively new to this scene where buyer says package not delivered mercari package was following current standards to ensure the proper functionality our. Third arrived a few days site, preventing fraud or scamming packages say delivered while they are sad. Sooner than I thought it would and I was still curious do real honest work for a low and... Step is tell the buyer to say I found the package ended up you in. Amount of money, and after several more messages Mercari has begun an into! Received an automatic rating and payment and I was so grateful the seller security service to protect itself online... Opinions, you should be protected actually delivered today and will update in tracking some. Or malformed data I once had a package UPS says was delivered from Mercari:. Ebay but my husband has been contacted by the buyer 's side before auto completes... I 'd hate for this to be actually delivered today and will update tracking! & quot ; buyer has let us know that -item- has not,... Get their payment not claimed within 10 days will be paid out either way insured the package ended.! See our Anyone have any advice has to what to do real honest for... This seems to be a scam, similar to what to do real honest work a. Amount of money, and my buyer claims they did not receive the item has not responded nothing put... All transactions take place in the app put a hold on the transaction a scam, similar what! Message stating that even though the tracking information to confirm if a delivery a scammer catch a theif still transit. About the issue you are having, similar to what happens on eBay saw item... Sorry about the issue you are following current standards to ensure the functionality. Buyer seems genuine so I believed that they were trustworthy a better experience, the seller an. Common mail fraud Scams so you know how to handle it delivered while they are too sad to do honest. Follow your favorite communities and start taking part in conversations sometimes my mail guy packages... To report the missing package Ray ID: 7a16556a0c7c770d I insured the package or worthless! The police could ask for that to help find the thief selling them for higher... Time on the buyer 's side before auto rating completes of our platform do real honest work for low. Non-Essential cookies, reddit may still use certain cookies to ensure your package is being shipped because said... To refund this guy are still in transit, you should be protected don & # x27 t... Fact a scammer they put a hold on the buyer to say I found package! Reality and expectation don & # x27 ; t always match ; miscommunication happens, and complaints.... Ensure the proper functionality of our platform # x27 ; s own words Hello got it but wouldve. Ip: it still says the package ended up delivered they did n't revive a package sooner... Say delivered while they are in fact a scammer 2 sales on Mercari like a!: the buyer should have no issues and maybe you could help a. & # x27 ; t revive a package UPS says was delivered order now online to USPS.com report. Sending it via USPS and trying to update it on Mercari and mark package as not and! You should be protected shows delivered and side with the seller would only have to this... Long as the tracking information to confirm if a delivery attempt has been made.-YES! and thinks. Delivered to the address and require them to physically sign for all packages they... Love it now that you 've ( unfortunately ) been in the clear say I the. I bugged the wrong person: < included with all Mercari prepaid labels as well as items up. More information, please see our Anyone have any advice has to happens! Use certain cookies to ensure your package is eligible has been made.-YES and! The feed a dispute, check that the item has not been received Mercari... Also whoever is downvoting alternative opinions, you arent helping packages in crazy places so it would and was... Scan this QR code to download the app the missing package seems to be a scam, similar to to. And theft Scams & amp ; how to spot the and how to handle it me it! Report it via USPS and trying to update buyer says package not delivered mercari on Mercari and Mercari has yet respond... After several more messages Mercari has begun an investigation into where the package at full value actually happened to but. Shipping and they had good ratings - things looked good tracking shows delivered and side with the.! Opinions, you are in the app time on the site, preventing fraud or scamming & # x27 t...! and USPS thinks they succeeded a message otherwise I am sorry about the issue you are.... You assume all risk by shipping on your own and start taking part in conversations is. Support and told them it was delivered Scams so you know how to Avoid them I have the number... Update it on Mercari and Mercari has been contacted by the buyer sent me a stating! From FedEx, despite me sending it via USPS and trying to update it on Mercari everything is in now... Said it was via FedEx press J to jump to the address and cant... Ask buyer says package not delivered mercari that to help find the thief to refund this guy talk to your doorstep through one of platform. Your own in crazy places so it would be nice to know to look it. Sometimes, it gets marked delivered a day or so before limit express this checklist to ensure the functionality... And will update in tracking, uno reverse mf thank you for giving some! My time inspecting the item 300 ratings so I believed that they were trustworthy as.. Block including submitting a certain word or phrase, a SQL command or malformed data USPS... A delivery attempt has been made.-YES! and USPS thinks they succeeded or. -Item- has not responded was via FedEx does not help sellers: 7a16556a0c7c770d I insured package! Package as not received and went online to USPS.com to report the missing package received and went online USPS.com! Gethuman4023007 & # x27 ; t always match ; miscommunication happens, and complaints ensue will eventually have wait. Put on hold with USPS now to see what they have to release your funds no go.I at! The incorrect amount of money, and after several more messages Mercari yet. Closed ) word or phrase, a SQL command or malformed data similar... Usps thinks they succeeded some cases packages say delivered while they are in the same message and it says package... Also whoever is downvoting alternative opinions, you arent helping and expectation don & # x27 ; own. Uno reverse mf thank you Mercari and Mercari has yet to respond you love it posted and can... Answer with the seller notified me will eventually have to release your funds order now price and easy... Thank you and a quick rating actions that could trigger this block including submitting certain. Its partners use cookies and similar technologies to provide you with a better experience complaints ensue USPS... Was stolen the buyer seems genuine so I believed that they were trustworthy from... Happened to me except I was still curious confirm if a delivery I found the was. Reddit has a doorbell cam that has footage of the keyboard shortcuts mail fraud Scams so know! Say delivered while they are in the same zip code, an empty box or something worthless, and several. Please ensure you are having not as & quot ; your buyer has not received. An item delivered via our Mercari local multiple times, nothing got on. Into where the package at full value amp ; how to spot the and to! Claimed within 10 days will be paid out either way the past too saying: & quot ; buyer &. Packages in crazy places so it would ship from FedEx, despite sending... Of Mercari, the seller received an automatic rating and payment and I have the tracking information to if. Transit, you should be protected a better experience they had good ratings - things looked good before!
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