Dallas, Texas 75265-0757, Facilities We When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Please read this Limited Warranty carefully. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. (c) Exceptions. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Attorneys. You are responsible for maintaining the confidentiality of your username, password and account information. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Message and data rates with your mobile phone carrier may apply. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. . THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Can I use both JPay and Securus at the same time? This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. What if I move and /or my address changes? You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. We will, however, always post the changed terms on our website. Also, please change your password regularly as an added precaution. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. actualizados a la direccin de correo electrnico que usted le If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. We will only send you a specific text notification one time. estadounidenses. Esto es completamente opcional y para su comodidad en el uso de los servicios These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. The Contact Center is open seven days a week 24 hours per day. The Fee may vary by facility. Internet Service Provider (ISP). If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. We are not responsible for the contents, links or privacy of any of these linked websites. These products and services are offered through our websites and other means. crdito o dbito de forma segura en sus archivos para aadir fondos When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Charges may apply in the future, but we will provide you at least two months advance personal notice. Your refund should be available for collection within two business days after Securus receives your "request for refund". Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We may also take further collection action, including referral to a collection agency. PO Box 650757 Your access to any other website linked to our website is at your own risk. How do I get setup for eMessaging using the Securus Apple iOS app? Eligibility and credit limits are determined through the credit check. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Serve, Facilities & NEW! Refunds are processed within 60 days after your request is received. A description of applicable state specific terms is available here: State Specific Terms. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Where is my account balance located online? You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Your satisfaction is our #1 goal. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Dallas, Texas 75001, Securus Correctional Billing Services Most built-in cameras on laptops are sufficient in terms of picture quality. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Empresa) permite a la Empresa almacenar la informacin de su tarjeta de If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. *Fee amounts that are shown above are standard pricing. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. We offer you a range of communications and payments products and services. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Do I, or my friend and family user, get to keep the tablet upon release? To be eligible for text notifications, you must be enrolled in Securus Online. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. These email communications may include marketing communications relating to our Products. crdito o dbito identificada anteriormente por los ltimos cuatro To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. In those cases, neither we nor the correctional facility will be responsible to you. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Al hacer clic abajo, usted acepta los Trminos y Condiciones de For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? To register online you must have a Securus calling account, video account, or email account. This chat history will be cleared once you click the END CHAT button. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE para que almacenemos su informacin o su tarjeta de crdito o For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Who can an inmate call using their Securus Debit account? you may call the Securus Technologies, Inc. Read 2 more reviews about Securus Contact Systems. The inmate phone services vendor has changed from GTL to Securus. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. JPay Player (Tablet) Purchase Terms and Warranty. Small Claims Court. Your rights and duties under these terms are not assignable by you without our prior written consent. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Dispute Resolution & Arbitration Agreement (Arbitration Agreement). IVR / TELEPHONE CARD INFORMATION AGREEMENT. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Once scheduled, a Video Connectsession must be attended during the scheduled time period. How to set up an account through Securus. Resolute may be reached telephonically at (800) 776-6060. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. To opt-out of any particular Notification Alert, text the word STOP to 77929. 3. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. This account can be used by incarcerated individuals to purchase certain of our services. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Resolution & Arbitration agreement ( Arbitration agreement ) charge is used to fund the Telecommunications. Is open seven days a week 24 hours per day of such or... Party has 30-days to make an election under this paragraph CLAIMS COURT or INDIVIDUAL Arbitration provide Tablet... 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