Or call one of these general numbers: Cardmember Service consumer: 800-285-8585*. 866-795-7597 Customer service Current Wait: 46 mins (21m avg) Hours: 24 hours, 7 days; best time to call: 2:30pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Partner terms and conditions apply. Last night my card was froze even though I said the charge was not fraud. I've sent in ALL docs needed to verify its me! Overdrafts are paid at our discretion. For additional information about Annual Percentage Rates, fees and other costs, see theGO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF).. NO credit check and NO impact to credit when you apply** Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Definitely the new GOAT. Simply log in, go to Customer service, then Self service and find the option for debit card activation. Offer not valid on GO2bank Debit Cards purchased in retail stores. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Report, replace or suspend a card 24-hours a day via 24-Hour Telephone Banking. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Green Dot made me switch to Go2 bank. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. I've had my tax returns deposited in my account and now i don't have access to my money! One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Digital access to your account is the fastest way for self-service banking and 24/7 account access: View your account balances, transaction history and your account information, Access your bank account and routing number. Approval usually takes 3 to 5 minutes but can take up to one hour. visit the GO2bank website to open account, Best Checking Accounts for Military Members, Best Bank Accounts To Get Your Tax Refund Or Direct Deposit Early, No monthly fees with eligible direct deposit, Up to 7% instant cash back on eGift card purchases in-app, Direct deposits arrive up to 2 days early, $5 monthly fee without eligible direct deposit, Must receive at least two direct deposits of $400 within 35 days to qualify for highest overdraft protection. We've got your back and will cover you based on your deposits. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. They plan to never give me my money but i hope to alter that outcome. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. i have 7 children and I can't get food or nothing. Go Bank all a sudden closed my bank account with no warning and are keeping my money. Wow. Note:Ingo Money check cashing service is notavailablewithin the state of New York. Just snap a pic with your mobile device. They plan to never give me my money but i hope to alter that outcome. Customers with their account information on file with the IRS from their 2020 tax filing will automatically receive a third stimulus payment to the same account if they are eligible. Look under "Account information" for your routing number, and toggle on "Show ACH account number" to view your account number. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. Thank you, you have successfully subscribed to our newsletter! Get your money in minutes or in 10 days. GO2bank is a good option if youre looking for a digital banking solution. GO2bank uses Q2 software, Inc. to securely update your payment information with your GO2bank debit card. Here is how to reach Green Dot Visa Secured Credit Card customer service: By phone: Simply call the customer service number at (866) 291-0818. A $15 fee may apply to each eligible purchase transaction that brings your account negative. Approval review usually takes 3 to 5 minutes but can take up to one hour. Active GO2bank account required to receive eGift Cards. Otherwise, people should watch their mail around July 15 for their mailed payment. Withdraw cash for free at thousands of ATMs nationwide** See app for free ATM locations. Still can't find your answer? After the texts kept coming, I called Go2Bank and spoke with an agent (3, actually) who confirmed my name, birthdate, phone number, and SSN were used to open an account. If you don't use mobile or online banking, wait for your PIN to arrive separately. AWFUL customer service.. it's all in other countries, and is the worst I've ever had from any company ever. Makes it very hard to trust this company at all.. The reward is paid to each party within 48 hours after qualifying funds are first deposited into the referred individual's new Account. Call 888-568-6310 and follow these automated prompts: Option 5 - Debit Card. New and referring GO2bank accountholders may earn no more than $1,500 in referral rewards per calendar year (January 1 - December 31). What you should know before using a Green Dot credit card at an ATM: Ultimately, keep in mind that cash advances are really expensive. Your wireless carrier may charge a fee for data usage. Ingo Money will provide all customer service for mobile check cashing using the Ingo Money App. Our opinions are our own. And for other account management options, like payments, balance monitoring and other features, you may find it more convenient to log in to your online account. All checks are subject to approval for funding in Ingo Money's sole discretion. THEY HAVE MY MONEY AND ACCOUNT ON LOCK! The Federal Trade Commission Consumer information division has current guidance. Yes, you can use a Green Dot credit card at any ATM that accepts Visa cards. SeeDeposit Account Agreement (PDF)for terms and conditions. GoBank provides tools to help you build a budget and stick to it. What fees are charged for overdraft protection? Report Fraud. He was never required to switch. *Redeem the promo code and the $5 credit will be applied to account at the time the check funds are deposited to the account. NO PURCHASE NECESSARY. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. Timing for early direct deposit depends on deposit verification and when receive notice from your benefits provider and may vary from pay period to pay period. Saturday: 8:00 am - 12:00 pm. Limited time offer and only valid in the U.S. Hiw stupid. Otherwise $5 per month. Sec code. If you have a P.O. Check the IRS website for more info about advance Child Tax Credit payments or Government stimulus. Your money is safe with us; we are a member of the FDIC. Do not trust this comoany. APY may change before or after you open an account. How do I receive my debit card (ePayment/Way2Go Card)? Worst customer journey I have ever experienced. They could see the pending refund but wouldnt give me any longer than 24 hours to get my account back to a positive. Open your account now! Eligibility criteria applies. Reviews (9) View MORE. Go2bank can be contacted by phone or live chat. Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! LogMeIn relaunches as GoTo! ACCENT IS HORRIBLE when they ask security questions!! Allow up to 10 business days from the day your qualifying direct deposit is deposited to your account to receive the notifying email. 4.50% Annual Percentage Yield (APY) as of January 2023. Having trouble? Plus, direct deposit unlocks exclusive perks! Password reset. Offer not transferrable to other accounts or accountholders. Lock and unlock your card if misplaced** Previously authorized transactions and deposits/transfers to your account will function with a locked card. Eligibility criteria applies. DO NOT TRUST THESE PEOPLE!! Other fees apply. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Bank endangers customers and won't answer phone. I want my money. Their customer service is a bad joke. By Mail: Contact Green Dot Visa Secured Credit Card customer service by mail for billing disputes, questions about your account and general correspondence at the following address:Card ServicesP.O. Please dont get involved with these people. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Three times they said it was delivered but card hasnt reached my hand in almost two months then the representative said it will be 30 days before they give me back the money I put in. THEY ARE RUDE AND LIARS!! Mobile number verification, email address verification and mobile app are required to access all features. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. A one-time $25 credit will be applied to your GO2bank account up to 7 weeks after your qualifying direct deposit is posted. No, a GO2bank Visa debit card is linked to your primary deposit account. Partner terms and conditions apply. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Please download one of these up-to-date, free and excellent browsers: This bank sucks , for one they sent me barcode for $500 to scan at walmart , greendot stoped my trans and kept my money , now im homeless due to some one stealing my money . Let's set up your account. eGift Card merchants subject to change. Promo code is one-time use, limited to the promo period. Other fees apply. Account must be in good standing and chip-enabled debit card activated to opt-in. Void where prohibited. Here is how to reach Green Dot Visa Secured Credit Card customer service: By phone: Simply call the customer service number at (866) 291-0818. Customer service doesn't know why?!? I then tried to log in but wouldn't accept my password. Write a Review. Need to open a bank account to receive a bank account number instantly? Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Overdrafts are paid at our discretion. See Deposit Account Agreement (PDF) for terms and conditions. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Payment requires a valid debit or credit card with verified billing address. Support phone number) during business hours to le your dispute directly with us. The average national savings account interest rate of 0.30% is determined by the FDIC as of 1/11/23. *, Find a free ATM near you! Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. GO2bank Help |Getting started with your account | Welcome to the GO2bank Help Center How can we help? These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. If anyone has ideas on how to push forwad please leave a comment. Ingo Money is a service provided by First Century Bank, N.A. Get your money in minutes or in 10 days. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. See app for free ATM locations. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. Email: Select Email Us on the right side of the page, in the "More Options" section. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Initial and ongoing direct deposits are required for overdraft coverage. Green Dot is a registered trademark of Green Dot Corporation. ** Direct deposit early availability depends on timing of payors payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. Know any other ways to contact GoBank? This is mobile banking at its best - and that's what makes them GO2bank. Therefore I cant get my money. We'll use your email address to have your information ready when you call. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. This card is a good option for people with bad credit who want to rebuild their credit standing. The CDC has excellent resources and information. Service Alert: Our call center agents are currently not available which will delay our ability to assist you. Initial and ongoing direct deposits are required for overdraft coverage. Didnt even try. Limits apply. with eligible direct deposit, otherwise $5 per month** Monthly fee waived whenever you receive a payroll or government benefits direct deposit in the previous monthly statement period. 2023 GO2bank. Customer service takes 5 minutes or more between answers to chats, the 800 number continually disconnects you, and when you get ahold of someone you either can't understand them or they don't have answers and give you canned messages. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. Unapproved checks will not be funded to your account. Green Dot Bank is not affiliated in any way with Ingo Money and do not endorse or sponsor the offer. Limit one credit per customer. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. 5k was stolen from me. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. Earn up to 1.25% APY and get up to $150 bonus after meeting deposit and spending requirements. We're available to help you 24 hours a day, 7 days a week. The qualifying direct deposit must be made by the referred individual's employer, payroll provider, government benefits, or unemployment benefits payor by Automated Clearing House (ACH) deposit. Our beloved online banking app delivers all the tools you need, right at your fingertips. eGift Card merchants subject to change. 2023 GO2bank. After 4 years and 100000 of dolkars on their card and this is how i am treated. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more, Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more. Chime or wisely lots better. 16 digit card number. We also get your email address to automatically create an account for you in our website. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements At The College Investor, we want to help you navigate your finances. How do I know if I am eligible for the Child Tax Credit? SeeDeposit Account Agreement (PDF)for details. Enter for a chance to win by making a qualifying deposit of $100 or more to your Green Dot account from 3/26/19 7/23/19. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. when you buy eGift Cards from over 100 popular merchants in the app. Supporting documents may be required. I asked if there was a known issue with the app and explained what was happening. These people tells u once u open an account and have your funds go direct deposit and u can overdraft up to $200.00 that's not true they only give u an $10.00 dollars cushion like Netspend do. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. You, you have successfully subscribed to our newsletter valid debit or credit card to assist with rehabilitation. 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