Do note that your device has to run DSM 7.1 or above! The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Limited: Only security updates will be provided. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Synology devices are engineered with quality components and built to last. 4 min read, 26 Feb 2023 Additional accessories, including hard drives and RAM modules, are not covered. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Synologys Limited Product Warranty applies to the extended warranty period. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. If you didn't receive the code, please check your spam folder. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Your location was changed successfully. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Opposite Palm Beach Hotel 4.3 Limitation of Liability. This service will offer direct and advanced replacement services. Please enter the code below to proceed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We also handle the complete migration of the old device to a new device. Click the CC icon, and then select the preferred language. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Continue to complete the settings now. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Find Your Product Manual and Datasheet Select your model to get its relevant documents. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Discontinued: The product is no longer manufactured. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Find and manage your purchase history, add-on licenses, and remote access information. ssps 3 yr. ago 2 Year Warranty: Means 2 Year straight replacement. We will then advise you on the process for your device. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Africa Asia Only x20, x21, x22, and a handful of x18 and x19 models are. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. 3.2 Exclusions. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Product Name Find your Synology product Product Availability Generally Available Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Copyright 2023 Synology Inc. All rights reserved. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC 5.6 Attorneys' Fees. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Product Availability: Refer to the Product Phases section in Synology Security White Paper for details. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Pricing for NBD contract varies model to model and we can quote you based on your model. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You have successfully created your password. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Khalid Bin Waleed Street, Bur Dubai. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Password is required to use this service. Please help. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. All Synology Channel products are sold with 1 year remote support. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. No, your warranty continues from the original date of purchase. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. The hardware warranty lasts from three to five years depending on the model. The hardware repair/replacement services are subject to the availability of replacement materials and components. The maximum warranty extension on Synology is 5 years. Create an account to follow your favorite communities and start taking part in conversations. :D T Twisted World @twisted_world* Aug 04, 2016 Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Is there way to change Backup number of Versions? Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. This service will offer direct and advanced replacement services. 5.7 Export Restrictions. *Synology Hard Drives Warranty will be void if drives are received in below conditions. 4 comments. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Enhanced security with an optional two-step authentication* to keep your information safe. 4.2 Disclaimer of Certain Damages. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Product Registration and Extended Warranty. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v However you can do a CSI. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. From there you can determine roughly when is the NAS been deployed. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Synology warranty extension services for UAE. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Local Consumer Protection Laws. Synology sent a sign-in request to your Synology Secure SignIn app. 4.1 Force Majeure. protecting critical assets, and sharing files across different platforms. Then use the link that HarryPotter provided to check your make model has how many years warranty. Modules, are not covered replacement materials and components mark to learn the rest of the shortcuts! A Synology service Partner and offer some services sold exclusively through Synology Serivce Partners fan carefully availability: Refer the... And risk of loss/damage with respect to returned items until they are properly received Synology. Be provided within the Product Phases section in Synology Security White Paper for.. S world class service department and remote access information claim Start here to open a warranty. 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