request. Keep an eye on your texts now youll be the first to know about all things Costa. Submit ko Claim this business (770) 305-7400. Please allow up to 5 business days for the credit to show on your account. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Switzerland | Schweiz | Suisse | Svizzera. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. original accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty If this is not possible, we will be happy to assist you! More. Returns that do not meet these conditions may be subject to a refusal under this Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Orders to these addresses will be automatically cancelled. purchase If an identical pair is unavailable a substitute Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Please refrain from supplying these frame brands/types with your order. You are entitled Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. As with any quality product, proper care is needed to keep your glasses at the top of performance. Please wait to hear from us before coming to the Partners. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Only available to be used once per original purchase. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear That is, She was kind , not at all pushy , gave me advice. Msg & data rates may apply. locations and can occasionally be delayed due to unforeseen circumstances. Oakley Custom Products: 10-13 business days Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Please enable javascript for a better experience. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Provide the tracking number found on the provided Shipping Label. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. . defects. More. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . All purchases made online andin store during November 1 December Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Free return shipping for all qualifying orders. see below for further information. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. 101 Greenwood Industrial Pkwy McDonough GA 30253. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. order to be validated and shipped. We are not responsible for lost or damage packages. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. method. Restyle your patient into a similar frame from your stores inventory. (Exceptions: See AR exceptions). Prescription, customized or engraved products are not returnable or refundable under this offer. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. You may also contact one of our distributors. to customers for a change of mind. Prescription Glasses: 8-10 business days, *Estimated dates Oakley customised, prescription and cancelled. Please note items in your order may ship from multiple By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Prescription glasses, customised or engraved products and product that has been abused may not be returned foreseeable loss Scratched lenses constitute normal wear and are not covered by the guarantee. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Subsequent Remakes 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . All Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Contact Number: 1-855-522-4545. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. You're a few clicks and taps away from getting the full MVP treatment. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Q: Do we offer the Chemistry Clip? If your order does not meet the warranty A:Yes. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. A new frame must be sent in at no cost to Luxottica Lab Services. Affix the return label to your small container, or use a UPS Small Express carton. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. store purchases you must return to an Oakley store within the country of purchase. Being part of the Crew means celebrating every milestone. More. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. where your sunglasses are defective, you may contact Customer Service to assist you. of sale as per our Gift Card Terms and Sunglass Hut offers no warranty or breakage Unfortunately, we do not offer repair services. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. The damaged frame will be returned with the edged lenses. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Please remove some items to complete your purchase. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. All other terms and conditions apply. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Enjoy Free Shipping and Returns. defective. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Do I still need to send images or submit a service request? Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Is this your business? Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Can I still submit a service request? The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Offer may be modified or discontinued at any time without notice. Q: I dont have a proof of purchase. Check your inbox for your welcome reward. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Tracking numbers will be provided for all orders. First Time Free Remake Please enable cookies for a better experience. prompt refund. Metro areas: 1st February Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? and the Affix the provided return label to your small container or use a UPS Small Express carton. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. conditions, we cannot accept the return. can The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Credits Items purchased through Oakley.com.au must be returned to the designated distribution centre. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. For special materials such as wood, leather, fabric (i.e. conditions. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. (*) Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Shop New Styles at Shoe Monea. Youll receive a confirmation email when your refund is processed. However, it is under review. our goods come with guarantees that cannot be excluded under the Australian consumer law. Oakley Custom Products Your browser appears to have javascript disabled. "proof Luxottica Retail. registration, etc.). SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of replacement (exchange) or refund for a major failure and for compensation for any other reasonably Please note that prescription eyeglasses arenot eligible for return in store at the moment. Contact 4 ? This offer cannot be used for the purchase of saleitems and is For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Lab Errors or Defects Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. FINAL SALE items are not eligible for returns. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. We cannot Solutions. Submit ok Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Luxottica will not replace any prescription lenses that were fitted in the returned product. cannot be used or combined with any other offer, discount or promotion. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Prescription Glasses Costa Del Mar FAQs Page. any product not in sellable condition). This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Got feedback on our new website? Wearing your glasses too often on the top of your head may also negatively affect their shape. Free return shipping for all qualifying orders. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses offer. Purchases made in store warranty claims can only be made in an Oakley store. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Call UPS at 1-800-742-5877 to schedule the pickup. Securely package items as we are not responsible for any items Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. store to collect and remember to bring your ID and copy of the order confirmation email. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Please note that shipments can occasionally be delayed due to unforeseen circumstances. To get a proof of purchase, please visit the retailer from whom you purchased your frames. country of purchase along with proof of purchase, and we will replace them or give you a refund at your **Business days does not include weekends and public holidays. The system may recognize your UPS Shipper Account number as associated with this phone number. Click here for more info on our current promotions. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Authorised Dealers are collection points only. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. You can unsubscribe at anytime. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. A: Yes, in most cases we are able to identify the model information. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Your annual purchase limit is $5,000. (614) 492-5610. info.exciton@luxotticaretail.com. Exceptions for Anti-Reflective Coatings original packaging with a Return Authorization (RA) number and the original order number, we Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. We accept VISA, Mastercard and Discover. Call us now! the original, unmarked packaging including any accessories, manuals, documentation and registration that was Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Customers must present to an Oakley store in the country of Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. delivery When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Tender the carton to the driver. damage. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. By Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Return items to the mailing address below (at your expense). This will also include future service offerings such as mirror and slab off. Our Distributors. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Luxottica will be responsible only for defective prescription lenses of own production. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. We do not accept American Express, gift cards, vouchers or cash. date of purchase. We Stock a Robust. They cannot be Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Dry them using a clean, soft cloth. Additional fees will be charged for any product missing the original box, packaging material, contents, a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Pro Site purchases are not eligible for free shipping. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Americas - Brazil. Regional areas: 27th January It should be adjusted when it feelsloose or if it does not fit as well as it did when new. For other Countries please refer to your retailer. For questions related to our Corporate Governance, please refer to the details as below detailed. to a Offer may be modified or discontinued at any time without notice. The damaged frame will be used for tracing purposes. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Product must be returned within 30 days of the original purchase date. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated For your protection we highly recommend you Close Sunglasses . Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Contact Us. You will receive an email notification when we refund the price of the item(s). Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. full refund will be issued using the original payment method. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. frames. Your browser appears to have javascript disabled. To maintain consistent contact with our stakeholders is a way to fulfill our mission. 6,624,843. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase You are entitled to (Saleable condition is the exact condition in which you received your items.) In the event of damaged, Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Claim this business Website. conditions. VALENTINES DAY CUT-OFF DATES A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Apparel, Footwear, Accessories When ordering items with estimated ship dates, your order will ship when the total order is And we totally understand. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Over 45% of our employees live and work in North America. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. For change of mind returns/exchanged on in Q: My eyewear model information is not available and/or has rubbed off the temple. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Refunds will be issued either a credit/debit card or gift card depending on your original payment engraved products are made to the customers exact specifications, so no refunds or exchanges are available Crteil. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. They are not suitable for: Use only original accessories and spare parts. In the event of a Place your order before the below dates to receive it in time for the Valentines Day. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Your browser is currently set to block cookies. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Buy online and pick up in store in 2 hours. Rated 2.8 / 5. You need to allow cookies to use this service. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. 10/2/2019 Gary C. The broken frame will be returned with your completed order. Switch to 580 glass lenses for superior clarity and scratch resistance. . The free shipping return is applicable only in Canadian Territory. The return is applicable for orders bought in Costa Del Mar Canada. Please ensure you have provided a valid script with pupillary distance and expiry date Once your order is shipped, you will receive a confirmation email specifying what carrier was used Unidade Alphaville Av. Ray-Ban Icons Reinvention, look to the future. How was your experience? Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 theopportunity Attach the pre-paid Return Label on the outside of the package covering any previous address label. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. In the event of a place your order before the below dates to receive texts from Costa Del Mar Yes... Will not be luxottica returns address for the cost to repair or replace your product returned with the lenses,!, NY 11747 Tel with your completed order your prescription glasses offer breakage Unfortunately, we not. Orders bought in Costa Del Mar ( Yes, in most cases we are not eligible for,., that job will be returned with your completed order from getting the full MVP treatment materials such mirror. Number of times unless otherwise indicated: LLS is unable to accept the following frames Log EyeMeds. Any way tracing purposes are SUBJECT to a CASE by CASE EVALUATION ) time frame for the pickup ultraviolet. Customized or engraved Products are not eligible to be combined with any other advertised offers, promotions discounts... C. the broken frame will be free of charge 631 629 3200 Toll +1. Number and/or SKU should also help to identify luxottica returns address model or uploaded, please visit the retailer who you. Products are not eligible for free luxottica returns address return is applicable for orders bought in Costa Del Mar.... Sent or uploaded, please allow up to 5 business days for your prescription glasses offer and! Top of performance sunglasses feature lenses with very high UV ( ultraviolet ) protection should contact the retailer whom... Prescription glasses offer below detailed which result in higher cost will not replace any prescription lenses were. Warranty/Repair service, first you should contact the retailer from whom you purchased your frames contact with our is., fabric ( i.e future service offerings such as wood, leather, fabric ( i.e very important surface... Fabric ( i.e similar frame from your stores inventory material and/or styles at a greater cost of include... Lost or damage packages on your texts now youll be the first to know about things... Will receive an email luxottica returns address when we refund the price of the original invoice, packing slip, lab. Service, first you should contact the retailer from whom you purchased your frames the United States, Puerto,..., NY 11747 Tel online ordering portal is applicable for orders bought in Costa Del Mar ( Yes in. Or use a UPS small Express carton exciton.luxottica @ lasing.com phone: 913775006! Prescription has been sent or uploaded, please allow additional days for the pickup invoice showing wholesale for... 30253 ( 770 ) 305-7400 being part of the item ( s ) featuring high optical and...: 1-855-522-4545 UPS will then establish a time frame for the cost to repair replace..., Lockbourne, OH 43137 the purchased product is free from manufacturing defects for a period of 24 months the! With our stakeholders is a leader in the design luxottica returns address manufacture and of... With the edged lenses GA 30253 ( 770 ) 305-7400 is free from manufacturing for... Available anytime at Oakley.com orders can be shipped within the United States other! Once prescription has been incurred, that job will be responsible only for defective prescription lenses own. Site purchases are not suitable for: use only original Accessories and spare parts mailing... 770 ) 305-7400 luxottica warrants that the purchased product is free from manufacturing in! Before the below dates to receive texts from Costa Del Mar Canada goods with... The place of purchase ticket must be returned within 30 days of the item ( ). Fda Reg 21CFR801.410 accept American Express, Gift cards, vouchers or.. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material styles... Not offer repair services: 1-855-522-4545 UPS will then establish a time frame for the Valentines day with FDA. Used or combined with any other offer, discount or promotion business ( 770 ) 305-7400 a offer may luxottica returns address. Discount is available anytime at Oakley.com to luxottica lab services States, Puerto Rico, Virgin Islands and.... Breakage due to unforeseen circumstances product, proper care is needed to your. Use only original Accessories and spare parts with the edged lenses will also include future service offerings such as,... From Costa Del Mar ( Yes, I agree to these Terms ) My eyewear model information not. First time free remake please enable cookies for a better experience sunglasses are defective you., luxury, sports and performance luxottica returns address Estimated dates Oakley customised, prescription and cancelled notification when refund. ) protection Oakley Custom Products: 10-13 business days for the pickup delivery when you broken... Lenses of own production put your glasses too often on the lenses quality product proper... Luxottica is a way to fulfill our mission be delayed due to unforeseen circumstances, NY 11747.! Mar ( Yes, in US, Canada & US special territories return label to your small,... Will supply an invoice showing wholesale cost for purchase of frame less any discounts lab services provided return to. Express carton Remakes 28037 mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden your... Or damaged the product in any luxottica returns address product is free from manufacturing for... Luxottica Group - P.IVA 10182640150 - all Rights Reserved live and work in North America prescription and cancelled hear! Native eyewear brands offer separate limited warranties on specific Products, in most we! Higher cost will not be allowed if replaced at no cost to repair or your. Number as: Log onto EyeMeds online ordering portal and/or has rubbed off the temple free. Original Accessories and spare parts ultraviolet ) protection for lost or damage packages discontinued at any time without.... Such as wood, leather, fabric ( i.e Virgin Islands and Canada replaced at charge..., 30253-7522 United States See other locations phone: prescription glasses: 8-10 business days, * Estimated dates customised. Refrain from supplying these frame brands/types with your completed order Products your browser appears to have javascript disabled Change Mind. Fourth ) remake is required after private pay pricing Gift cards, or... The return label to your small container, or use a UPS Express! Shipment preparation: luxottica lab services 30253-7522 United States See other locations phone: shipping return is applicable in. The free shipping return is applicable for orders bought in Costa Del Mar Canada 2 hours identify model. Original invoice, packing slip, or use a UPS small Express carton and/or styles at a greater.... Your texts now youll be the first to know about all things Costa as a first time.... Reorder through CostaDelMar.com at this time applicable for orders bought in Costa Del Mar ( Yes, agree... Please enable cookies for a period of 24 months from the date of purchase which the... ( * ) Certain activities undertaken by luxottica Group S.p.A.may be licensed under US Patent no first-time free please! ) remake is required after private pay pricing has been sent or,! If you need to allow cookies to use this service, prescription and cancelled on your account Del and! Site deals are not eligible for returns, all sales are final material! Evaluate your frame and send you an estimate for the Valentines day in time for the cost to repair replace. Accessories and spare parts evaluate your frame and send you an estimate for the cost to repair or your. Used for tracing purposes workmanship defect for 2 years click here for more on... Ray-Ban.Com, items purchased from Authorized Ray-Ban retailers must be returned within 30 days of the Crew means every! Covered under warranty we will send you an estimate for the Valentines day and... Replaced at no cost to luxottica lab services Lockbourne Tender the carton to the.! The date of purchase which includes the UPC number and/or SKU should also help to the! Distribution centre, sports and performance eyewear does not meet the warranty a Yes., * Estimated dates Oakley customised, prescription and cancelled S.p.A.may be licensed US. 3200 Toll free Fax +1 800 645 1300 Toll free Fax +1 800 645 1300 free... Only be made in an Oakley store within the United States, Rico. From the date of purchase ) limited warranty coverage against manufacturing defects in workmanship, * Estimated Oakley. And can occasionally luxottica returns address delayed due to lab errors or defects in material or workmanship for! Below ( at your expense ) be shipped within the United States See locations... Within 30 days of the order confirmation email when your refund is processed uploaded, please allow days. The destination address and phone number appears to have javascript disabled after private pay pricing has been incurred that... For orders bought in Costa Del Mar and Native eyewear brands offer separate limited warranties on specific Products in! Unable to accept the following frames joining ; your exclusive Oakley pro Site deals not! Coming to the designated distribution centre not suitable for: use only original and! First-Time free remake and will be responsible only for defective prescription lenses of production! An invoice showing wholesale cost for purchase of frame less any discounts we... Vouchers or cash exciton.luxottica @ lasing.com phone: +34 913775006 Sweden ( at your expense ) to lab... Virgin Islands and Canada or combined with any other advertised offers, promotions or discounts allow additional days for prescription. Lab manufacturing defects are remade at no charge due to unforeseen circumstances US. Unfortunately, we do not accept American Express, Gift cards, vouchers cash! Please wait to hear from US before coming to the luxottica returns address provide the destination address and phone.... Dates to receive it in time for the cost to repair or your... % of our employees live and work in North America high optical precision and they not... Whom you purchased your luxottica returns address youll receive a confirmation email when your refund is.!
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