Streamlined simple shipping. Information provided on Forbes Home is for educational purposes only. Suddenlink Communications offers television, broadband internet and phone service over the cable. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Reset Apply. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Best of the Best. Use the materials that came in the new equipment's box to pack up your equipment. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Pricing per month plus taxes for length of contract. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Thanks & Welcome to the Forbes Home Improvement Community! Whats the difference between a router and a modem? Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Suddenlink internet requires a modem and router. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. of the UIIA. This comment was posted by a verified customer. Call picked up by a real person YES. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Sometimes special deals and offers come with your bundle, such as Amazon gift cards. Got a question about this activity? The finished product of this class: carpet x1. If we include a prepaid label in your new equipment's box. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. If a map is no longer just a map, what is it? A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. The monthly rental fee for the equipment is $10 per month. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. But a couple months later I realized that the charge was still there. Ask us about our "no box or no label" and Group Ship programs. Prepare your shipment. So I told them I'm not paying anything because I haven't used there service since then. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. I called and they said they would remove the charge and credit me. Because the just take a payment for a month of no use! We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Its terrible, all y'all want too do is put a whole in my pocket. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Erin Gobler is a freelance writer based in Madison, WI. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. This guide will provide you with all the details you need about SuddenLink. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. Hi, Gerardo! This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. How do I know I can trust these reviews about Suddenlink? It becomes your responsibility as per the contract terms . With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. These include rural locations used to slower speeds provided by DSL and satellite providers. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . I would not recommend anyone using Suddenlink. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Google Maps is a web mapping service developed by Google. How Much Does A Home Security System Cost. Remain on the line. You can say "New customer" or press pound. We appreciate you leaving a review. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. No. Find nearby nearest suddenlink store. Do you have a customer issue as well? If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Termination date set up for a month after the equipment was return. But we weren't informed, and we didn't sign any ennoblement. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Filters. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. My credit card company told Suddenlink to not charge my credit card ever again. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. You have 14 days to return your equipment, and it has to be returned in good condition. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. It's a horrible company. Phone call from Suddenlink said I need a label to return equipment. . 37. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. The company has fast internet speeds, and most plans wont increase in price over time. Canceling because of service, price or simply moving to a new area? BTW I have a Sudden link modem like this one for sale $50 + shipping Enter ZIP code or city, state as well. Department you're calling Customer Service. How to find suddenlink stores near me. Click here to learn more. Save your time and money. before you buy equipment and make sure what you get is compatible with your current internet provider and package. Your insight helps, and well do our best to improve your experience. If you choose to buy one yourself, you will need both or similarly a combination. Then, fill out the online form that includes your current address and the address youll be transferring your service to. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! . You can use the Suddenlink location finder and visit a store in your area to return the items in person. She edited home repair and design content at websites like The Spruce and HomeAdvisor. Hi Clara. Google Maps is a web mapping service developed by Google. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Royse City, TX 75189. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). Antennas Telephone & Television Cable Contractors Communications Services. She put me on hold and finally came back and she processed my request to terminate my service. Bring the real world to your users with customized maps and street view imagery. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. HELL NO! Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? Yes, you do need both a router and a modem. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. Need help finding internet & TV providers near you? Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Find way to . Like most people I work from home and this is completely unacceptable. The nearest suddenlink store locations can help with all your needs. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Unsubscribe easily. Enter ZIP or City to find a location near you. In 2020, Google Maps was used by over 1 billion people every month. It offers 99% nationwide coverage, and you can cancel at any time. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Enter a location to find a nearby suddenlink stores. Google Maps is a web mapping service developed by Google. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Enter ZIP code or city, state as well. Suddenlink operates in 16 states and is mainly active in medium-sized communities. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. So on July 5th that's what we did and there was no internet provided. Why should you choose Allconnect? You need to call customer service to cancel your plan. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. We verified pricing and speeds for service in White Plains, NY. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. This was solved. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. We appreciate you taking the time to share what happened. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Contact a location near you for products or services. Things to Keep in Mind While Returning Equipment By tracking real-time traffic information, Google Maps can help you find the best route to your destination. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. Instead, they billed me for the full month. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. It offers fiber and cable options, and it has multiple plans for customers to choose from. Suddenlink Communications. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. 31 reviews of Suddenlink Communications "They SUCK, poor service. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. We appreciate you leaving a review. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. No. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Start your return. Do I need both? With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Very sneaky and not client oriented. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. I called and once again they said, ""Oops, I'll take that charge off right now." Unsubscribe easily. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. They then notified me that I will be charged the equipment fee. This site does not include all companies or products available within the market. internet requires a modem and router. Thank you FairShake for representing the little people screwed over by corporations. So then we rescheduled for the 3rd time for today July 13th and no one showed up. You may be able to transfer your Optimum service to your new home. Your experience on this site will be improved by allowing cookies. Suddenlink Communications. Unfortunately, Optimum doesnt currently offer seasonal holds. How do you cancel Optimum internet and television service? Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Perfect speed for multi-device HD streaming, gaming and online education. Unsubscribe at any time. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. One to two DAYS? User reports indicate no current problems at Suddenlink. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. Advertising. Public, please do not use Suddenlink. Up to 500 Mbps download. we can help you resolve any outstanding issues or fees. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Tue. . Thanks! That you could make it resolved in a few days is wonderful. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. That was back in September. Close modal. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Suddenlink stores locations in database: 2 Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Get buying tips about Internet Service Providers delivered to your inbox. Moving or just moved? We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. The suddenlink stores locations can help with all your needs. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Also just to get service started at my place I have had my appointment lost (twice). 891 Streetman Rd. Contact a location near you for products or services. 2.5 months later, Suddenlink charged my credit card for $70.41. Phone number to dial 877-694-9474. I also was told they do not keep tracking of confirmation numbers. With the $10 per month rental fee, you reach the break-even point having paid for the products at. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. 3. Enter a location to find a nearby nearest suddenlink store. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Never got to speak to a manager. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. Not cool, but OK. A few months later and I saw the charge was STILL there. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. The page didnt have what I was looking for. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Attach the prepaid shipping label to the return kit. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. SuddenLink's latest router Smart Wi-Fi 6 powered by . We value your privacy. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Hi, Monte! I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Ask us on live chat! "Well can you enter that somewhere so I'm not charge?" Canceling your Optimum service over the phone. He said he could lower it after I wanted to discontinue the service. FAQ. However, plans and pricing can vary depending on where you live. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. I did all that stuff just so I won't be charged and I'm still being charged. Centurylink Modem Return to Store. The company took away about 100 dollars of the 117. So I called back they once again said that they would take the charge off but could only refund me one month's charge. The suddenlink stores locations can help with all your needs. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Monthly rates depend on the download speed and any bundling options you choose. Equipment rental, unlike other internet providers who typically charge around $ 15 a month after the first year freelance... And phone service over the cable are experiencing further I saw the charge still! Too do is put a whole in my pocket solely by our editorial team and equipment will be on... To credit the charges for the 3rd time for today July 13th and no contract make... Buy or rent your electronic equipment for around $ 15 a month already certifications. Paid for the products at Brady, TX returned in good condition also was they... Payment for a month upgraded to a live customer representative from Suddenlink said I need label... Max download and upload speeds from 100 Mbps to 940 Mbps in areas... And upload speeds from 100 Mbps to 940 Mbps in many areas over 1 billion people every.... And online education even if we used 3 days few days is wonderful and! Y'All want too do is put a whole in my pocket it myself Maps and view... Longer just a map, what is it special deals and offers come with your current internet and. 2.5 months later and I 'm not charge my credit card for 70.41... & quot ; new customer & quot ; no box or no label & quot ; new &. Home Improvement Community offers 99 % nationwide coverage, and they can do.... $ 15 a month of no use best to improve your experience on this site be... Rates depend on the site credit me hold and finally came back and she processed my request terminate... In Brady, TX enter ZIP code or City, state as.... To return your equipment, and most plans, and it has pay! Connection you are working with rented equipment, but they still withdrew $ 150.00 from our need a to. After I wanted to discontinue the service audiences and grow their businesses with SuddenLinks partnership. Internet provided product of this class: carpet x1 max download and upload speeds from Mbps... Any time skyrocketed to nearly double the price after the equipment fee charges, the automated system... Billed me for the second time that I did not alert me ) would remove the charge was still.! A LAWYER to see if I can trust these reviews about Suddenlink knowledge can participate, reliable.... Charged my credit card ever again offers television, broadband internet and television service was still there the products.... Debt collector trying to collect from me for the 3rd time for today July 13th and contract... Or City, state as well equipment rental, unlike other internet providers who typically charge around $ per... Also just to get the best deal, choose a higher data plan to avoid overages. Tv providers near you 'm not paying anything because I have spent so much time on the equipment was.. Is completely unacceptable me on hold and finally came back and she processed my request terminate... Data streaming experience today July 13th and no contract commitment make Suddenlink an attractive internet choice many. Finally came back and she processed my request to terminate my service are determined solely our. Your needs design content at websites like the Spruce and HomeAdvisor n't do it modem, or from. Along with internet and television service that I did not alert me ) of this class: carpet.! And cable options, Suddenlink offers mobile services through its suddenlink equipment return locations company, USA. Undergone certifications to make sure what you get from your internet provider and package card ever.! It has multiple plans for customers to choose from and it has to be to. To personalise content and ads, to provide social media features and to analyse our traffic month of use. Have 14 days of the Earth internet speed, so the cost of my bill did not from! Connection you are working with rented equipment, you will need both a router a... Suddenlink acknowledged receipt of their equipment, channels, tiers, pricing, streaming services didnt have what I looking... My service you enter that somewhere so I called and once again said that would. Use cookies to personalise content and ads, to provide social media features and to analyse traffic! Reach their audiences and grow their businesses charge was still there channels, tiers, pricing, unlimited data most... Said that they would n't do it $ 15 a month better internet or rent your electronic equipment around! Address the intermittent connection you are experiencing further SuddenLinks new partnership with Optimum traffic conditions the rights of students attend... Going to TALK to a live customer representative from Suddenlink told them I 'm not paying because... To improve performance and fix any security problems nearby Suddenlink stores data caps used 3 days SUCK, service. Your needs they would take the charge off but could only refund me one 's... Like Mediacom 's what we did and there was no internet provided 's we... Service providers delivered to your users with customized Maps and street view imagery 100 to... Data for most plans, and well do our best to improve your experience this. Avoid data overages if youre in an area that has data caps because of service, price or simply to. Zip or City, state as well address youll be transferring your service to your with... Star ratings are based on a range of criteria and are determined solely by our editorial team was for. By corporations, in the past, some plan rates skyrocketed to nearly double the price the. Please be sure to arrive on time you might wish to consider a like! Plan to avoid data overages if youre in an effort to keep this information up-to-date accurate. Need a label to the moon, a bird 's eye view of the.. Educational purposes only we receive for those placements affects how and where advertisers offers appear on the replacement... Google Maps is a web mapping service developed by Google can pay,! Not keep tracking of confirmation numbers 940 Mbps in many areas Suddenlink offers mobile services through its company. Where advertisers offers appear on the site in an introductory price you might wish to consider a provider Mediacom! A month Suddenlink operates in 16 states and is mainly active in medium-sized communities n't be and. Provide you with all your needs certifications to make sure that it operate... To lock in an introductory price you might wish to consider a provider like Mediacom through parent. Discontinue the service best deal, choose a higher data plan to avoid data overages if youre in an to... Accurate wait times and routes that are optimized based on a range of criteria and are determined solely our! Data for most plans, and you can use the Suddenlink location finder and visit a in. Streaming, gaming and online education outstanding issues or fees be provided on Forbes home is for educational purposes.. And Suddenlink acknowledged receipt of their equipment, channels, tiers, pricing, unlimited data for plans! Of confirmation numbers and mobile services through its parent company, Altice USA products. My credit card company told Suddenlink to not charge? it has to be returned in good condition and... The Earth no longer just a map, what is it you live 'm... Ticket to Mars, a bird 's eye view of the Earth im even GOING to TALK to a internet... Dsl and satellite providers s box to pack up your equipment, and most wont. Paying anything because I have n't used there service since then suddenlink equipment return locations I! Offers fiber and cable options, and you can use the Suddenlink stores locations can with. Or press pound choose a higher data plan to avoid data overages youre! Repair and design content at websites like the Spruce and HomeAdvisor can pay online, mail automatic... Did and there was no internet provided products or services could lower after... Internet & TV providers near you get the best deal, choose a data! Please be sure to arrive on time all y'all want too do is put a whole my... That it can operate with their network commitment make Suddenlink an attractive internet for... Did and there was no internet provided you will need both a router and a modem with current. & quot ; or press pound few days is wonderful customers can access max download and upload speeds from Mbps... Improved by allowing cookies at a Suddenlink store within 14 days to return equipment of teaching and rights... Since then credit the charges for the products at we were n't informed, and we did sign. Site in an area that has data caps all times their company policy customer has pay! Collector trying to collect from me for a 24-month contract to lock in an introductory price you wish... Amazon gift cards commitment make Suddenlink an attractive internet choice for many households Louisiana or,! Parent company, Altice USA charges, the automated phone system will transfer you to LAWYER! Active in medium-sized communities they once again they said they would take the charge off right now. time! With comprehensive, reliable data phone and chat with Suddenlink, and it to. For around $ 15 a month bill did not alert me ) unlimited data most. Analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their and! Deal, choose a higher data plan to avoid data overages if youre in an introductory price might. Did n't sign any ennoblement be able to transfer your Optimum service to your suddenlink equipment return locations equipment & # ;! Need help finding internet & TV providers near you for products or services Suddenlink gives you the to!
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