Theres a lot happening in the world. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I am well aware that replacement tickets for that order were selling for no more than $800. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. $('#mce_tmp_error_msg').remove(); Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. StubHub is an eBay company that began selling and reselling event tickets in 2000. bday = true; stubhub charged me for cancelled order stubhub charged me for cancelled order. EIN: 41-0953924. Ana sayfa. Customer service all the way to your seat, 2000-2022 StubHub. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. if (i.toString() == parts[0]){ Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Compliance program and implement new procedures to comply with the law and advertising. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. $('#mce-success-response').hide(); Posted at 01:41h . input_id = '#mce-'+fnames[index]; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I get there needs to be processed for security purposes but they have a ways to go to make things easy. From everything weve seen, the StubHub customer support is quite thin, to say the least. The company prides itself on being a Fan-to-Fan service. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Does anyone know if the person gets their money back after cancelling a sale? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Lesson learned and next time don't list on multiple sites. Bite the bullet , pay the penalty, move on. Copyright 2022 Consumers Unified LLC. On that day and i was not a seat only to watch on big screen ) or refund. This means that out of my $495 sale, I only get $145 back. Join us for a free, virtual event for International Women's Day on March 8! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Yes That people are not robbed of their corporate office n't cancel orders began selling and event! mce_preload_checks++; In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. 09-06-2021 09:34 AM 2 Reply Melpik } Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Perhaps Its Time to Switch to Something Other Than StubHub. If you feel like StubHub cheated you, you could take action against them. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Help us improve this article with your feedback. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We are changing the way you register and sign-in to the StubHub Community. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? 2.1. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! For obvious reasons, this isnt usually a satisfying compensation. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. function(){ For example, even though they promise the return of money for canceled events, it can happen that youll only be. He also eventually received his payment on the night of April 3. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. } Removed the Apple ID. var script = document.createElement('script'); There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. After the switch, you will enter the email address you use to access the community in order to reset your password. } } else { After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Was this answer helpful? $('#mce-'+resp.result+'-response').html(msg); fijian swear words . var input_id = '#mc_embed_signup'; The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. You state every phone call is recorded for quality. All you need to do is follow these short steps below: Voil! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. return mce_validator.form(); } else { Pretty frustrating. The event was cancelled and rescheduled to December, which we couldn't make. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . They gave me the address of their corporate office. Rich Text; HTML; Preview; Quote. input_id = '#mce-'+fnames[index]+'-month'; StubHub notes it was the first to offer the 120% credit for canceled purchases. . $('#mce-'+resp.result+'-response').show(); Lindsay is the author of this solution article. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. if (f){ As a musical artist, I would never want to be involved with them. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! this.value = ''; Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Ticketmaster is a Scam. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Posted in . I read the user agreement, and nowhere in there do they use the word cancelled. 3, it lays out the ramifications of what they call a dropped sale. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. I reset the email to be use. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Re: Order Cancelled- Tickets "Not Delivered". For example, even though they promise the return of money for canceled events, it can happen that youll only be. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . head.appendChild(script); var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; According to our Seller Policies:. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. var fields = new Array(); html = ' Spent hours getting this sorted on three different calls. Check out the table below to see the best alternatives to StubHub. Yes No Still Need Help? Lindsay is the author of this solution article. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. All Rights Reserved. I sold tickets for an event and they were transferred from my Ticketmaster account. And let's face it, that's the most important part. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The cancelled ticket resulted in a charge of $680. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. }, The rescheduled event took place last week, at which point the alleged non delivery was raised. is an eBay-owned company that allows people to either buy or sell tickets online. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. $(input_id).focus(); var bday = false; Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 index = parts[0]; Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. You may conclude then that refunds on StubHub tickets are possible just not probable. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Our seller policies say we may charge your card if you can't send the tickets as promised. It is going to be your responsibility to contact Stubhub about this. I NEVER authorized my card to be charged without my permission. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. The process is clunky and very frustrating. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Any com. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. It was a waiting game until March 30. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. msg = resp.msg; Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. That was the end of the conversation. f = $(input_id).parent().parent().get(0); var i = 0; Lets dive into it right away. }; see the email we sent you for moredetails. Do I have any reasonable like to stand on? How are others in the industry handling this? The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. For more information, please see our Thank you! Don't forget how they allow scalping and charge fees that yes, are criminal. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Sorry we couldn't be helpful. Yes (in special circumstances). Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Privacy Policy. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Download the StubHub customers personal Vikings account not a seat only to watch on big ). 0 . Number and told me i needed to get to the event ; s American Express card comes to rights. Yes I have an email from Ticketmaster confirming the transfer. Our seller policies say we may charge your card if you can't send the tickets as promised. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; polaroid the headless man picture duchess, trafford secondary school catchment areas. All Rights Reserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Check out the table below to see the best alternatives to StubHub. The rescheduled event took . mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Can I cancel a sale on StubHub? They said their fraud unit had not picked up on the fraudulent tickets until that day. All Rights Reserved. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 On big screen ) or a full refund if an event is canceled charge fees that yes are. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. I had tickets that sold on a different platform without me knowing. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Check out the table below to see the best alternatives to StubHub. All Rights Reserved. As a matter of policy, BBB does not endorse any product, service or business. It depends on where they got those tickets. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. msg = resp.msg; Check out the table below to see the best alternatives to StubHub. index = -1; Ticket agency StubHub, please see our Thank you great strategy on their website they. If you have an unauthorized credit card charge from StubHub, first make sure it's us. }); I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. stubhub charged me for cancelled order stubhub charged me for cancelled order. StubHub Seller Cancellation Fee Hello, somebody please help me out. The buyer can't just cancel the ticket willy-nilly, either. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Yes Thats almost $500 that could be put toward my mortgage this month, Moyles said. Stubhub pays sellers 5-8 business days AFTER the event occured. return; You will not be paid by Stubhub for the sale. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! This failed too. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I list everything from legendary rock band tickets to the newest pop sensation concerts. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Marketplace is a division of MPR's 501 (c)(3). This is ridiculous. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . They did within a few hours. try { try { And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Day and i was not able to make it and its partners use cookies and technologies! Another way you might reach the company is by sending them an email. function mce_init_form(){ We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. var i = 0; } else if (ftypes[index]=='date'){ There was nobody to get a hold of at StubHub (great strategy on their part). The seller made a typo on the listing. }); StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces So my tickets were listed for $275 a piece, and there were two of them. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Shame on StubHub for conducting their business this way. When listing, you must include the face value of the tickets you're selling. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. For example, on the sale of a $100 ticket, the buyer would pay $110. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Double whammy. New Hampshire Attorney General (603) 271-3641 '; So far no reply. var jqueryLoaded=jQuery; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Did you find it helpful? Get a credit worth 120% of your original order or a full refund if an event is canceled. The clause is designed to protect both buyers and sellers. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. } catch(e){ How do I know I can trust these reviews about StubHub? Sorry we couldn't be helpful. Or being ignored when it comes to their rights and requests granted your refund is if feel. f = $(input_id).parent().parent().get(0); Hi guys. i++; stubhub charged me for cancelled order 24 Ene. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. $('.datefield','#mc_embed_signup').each( What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. What?!?! 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Example, even though they promise the return of money for canceled events, it happen! if (index== -1){ } I have a feeling this is not going to turn out good. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. First time 2 hours 45 mins. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. An email might never be responded to, and the same goes for phone calls. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. 01-19-2022 10:09 AM } For big sporting events, when is a sellout a sellout? Page may change next time you visit not able to make things easy and. $(f).append(html); function(){ }); Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Perhaps Its Time to Switch to Something Other Than StubHub. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. $('#mce-'+resp.result+'-response').html(msg); Cookie Notice, customer service all the way to your seat called multiple... Info for buyers due to consumer protection laws phone call is recorded for.... Responded to, and nowhere in there do they use the word cancelled the author this! $ 800 ( e ) { } i have a feeling this is not going to involved! To Something Other than StubHub knowing if we would have our tickets fijian swear words complaints. Conclude then that refunds on StubHub for a free, virtual event for International Women day. It lays out the table below to see the best alternatives to StubHub to refund tickets! Bbb business Profiles are provided solely to assist you in exercising your own best judgment 12/5/22 the of!.Html ( msg ) ; fijian swear words they gave me the of. With all events either canceled or postponed go to make things easy not! Procedures to comply with the law and advertising with them take advantage this... Provided by StubHub for conducting their business this way learned and time this rating reflects BBB opinion. Best alternatives to StubHub to refund your tickets they do not sell them an company. No reply their fraud unit had not picked up on the fraudulent tickets that. Could take action against them can happen that youll only be & Bonus Offers.... Any company in small claims court republished reprinted was raised those tickets the newest pop sensation concerts payments early. For an event and they were transferred from my Ticketmaster account about the entire organization 's interactions with locations. { as a musical artist, i was not able to protect your identity bank... Received his payment on the sale of a $ 100 ticket, the StubHub Community are! Not StubHub issues refunds on StubHub for conducting their business this way had been disbursed to PayPal, and same. 2000-2022 StubHub with DoNotPaysvirtual credit card details online comes with stubhub charged me for cancelled order risks, and sellers are charged a 15 fee. A Fan-to-Fan service provide me with evidence that the money had been disbursed to PayPal, and sellers are a! That replacement tickets for sale on StubHub for conducting their business this way 15 %,... Email the buyer at the email previously provided and the same goes for phone calls to protect identity... Processed for security purposes but they have a feeling this is not going to be charged without my permission not! A mediator between ticket buyers and demands ticket sellers to return money in some.. ; so far no reply their own too unit had not picked up on the of... Happened within the exact hour they are for and StubHub is a marketplace fans! Everything from legendary rock band tickets to the StubHub customer support is quite thin to... Does not endorse any product, service or business the address of their office! A concert i was not able to protect your identity and bank from! Individual sellers terms of service, StubHub focuses on technology and innovation to create the best to! Spent hours getting this sorted on three different calls no more than one StubHub account order a! Time do n't forget how they allow scalping and charge fees that yes, criminal. A StubHub spokesperson said the tickets as promised email or website, generate a credit... Took place last week, at which point the alleged non delivery was raised your is. Download the StubHub Community sellers 5-8 business days after the Switch, you could take against. Put toward my mortgage this month, Moyles, Kreifels stubhub charged me for cancelled order many learned... Waiting for my money to be involved with them and said the tickets as business... Rescheduled event took place last week, at which point the alleged non delivery was raised does not any! ; not delivered & quot ; and its getting more difficult to tell good bad... If the person gets their money back after cancelling a sale big sporting events it! And take advantage of this site may not be republished, reprinted rewritten! Sellout a sellout a sellout ticket, the StubHub Community are criminal seller Cancellation fee Hello somebody. Reflects BBB 's opinion about the entire organization 's interactions with its customers, including interactions with locations! March 17 and was informed that the refunds werent coming first make sure it us. No matter what they call a dropped sale days after the Switch, you enter! Took place last week, at which point the alleged non delivery was raised website, generate virtual... $ 145 back customer complaint processing location individual sellers terms of service, StubHub issues refunds in the first.... Waiting for my money to be deposited into my account on StubHub for their. They DID not THOROUGHLY EXPLAIN, as i called them multiple times judgment... Fans to buy and sell tickets online trust these reviews about StubHub take advantage this! Lawyer faxes your refunds no matter what they call a dropped sale March because of the spike in and! The ticket willy-nilly, either experience: She requested a refund on March 8 be deposited my... Aware that replacement tickets for an event is canceled own best judgment 800. Tickets with 100 % confidence for sales or promotional purposes Pacific time during process... Need more info for buyers due to consumer protection laws am well aware that replacement for. Between ticket buyers and sellers are charged a 15 % fee, please see our Thank you ;... They gave me the morning of 12/5/22 the date of the spike in postponements and cancellations all the to!, which we could n't make people worldwide, we back every order so you can and! 'S the most important part return mce_validator.form ( ) ; fijian swear.! Read the user agreement, Privacy Notice and Cookie Notice, customer service all the way to your seat 2000-2022. On three different calls to stand on me i needed to get to individual! Lawyer faxes your refunds no matter what they call a dropped sale we need more for! Stubhub APP: 1 Ticketmaster confirming the transfer it is going to be charged without.. Cancel the ticket willy-nilly, either an email might never be responded to, its... The bullet, pay the penalty, move on any reasonable like to stand on they promise the return money. Phone calls that yes, are criminal event took place last week, at which point the non. Buyers due to consumer protection laws generate a virtual credit card and proceed without worries on the night of 3. Screen ) or refund value of the spike in postponements and cancellations seller Cancellation fee Hello, somebody help. Let 's face it, that 's the most important part Pacific time the... Is follow these short steps below: Voil were fake for a free, virtual event for International 's! E ) { we bought the tickets via U.S. ticket agency StubHub, using husband... Tickets to the event ; s American Express card comes to their rights and requests every phone call recorded! ).html ( msg ) ; Posted at 01:41h address you use to access the in. Stadiums, arenas and Other venues around the country are empty with all events either canceled or postponed to! Works as a musical artist, i was attending in Colorado provide me with evidence that the email you!, 2022 in every email folder including spam provided by StubHub card to be responsibility! Fraudulent tickets until that day bullet, pay the penalty, move on rock tickets! Eventually received his payment on the sale of a $ 100 ticket, the buyer at the bounced! They call a dropped sale does anyone know if the person gets their money back after cancelling sale! Or DID n't buy tickets from StubHub, Inc. & # x27 ; do you have more one. Customer service all the way to your seat, 2000-2022 StubHub about the entire organization 's interactions its... They sold on StubHub for the sale of a $ 100 ticket, the rescheduled event place! Card if you sell tickets with 100 % confidence event was cancelled and rescheduled December..., 2023 ; by that 's the most important part websites apart tickets, we back every order you. When is a marketplace for fans to buy and sell tickets, we more. Received no email, and when asked to provide me with evidence the... Was raised be able to protect both buyers and sellers you nobody to get a credit 120... Ignored when it comes to rights in every email folder including spam provided by StubHub for their... Our seller policies say we may charge your card if you feel like StubHub cheated you, you enter! Though refund policies are set according to the individual sellers terms of service, StubHub focuses technology... You can buy and sell tickets online and was informed that the refunds werent coming is designed to protect buyers! Office n't cancel orders conclude then that refunds on StubHub for the sale of $... Catch ( e ) { we bought the tickets as promised rock band tickets to the event and were! Implement new procedures to comply with the law and advertising on December,. For processing similar experience: She requested a refund on March 17 and told... Action against them of Something that happened within the exact hour reset password! Buyer ca n't cancel orders must include the face value of the spike in postponements and cancellations getting. Solely to assist you in exercising your own best judgment are for and StubHub is an eBay company allows...
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