It was only needing charge every 3-4 days. You may need to repeat this a few times to get it unlocked. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Thanks Tamara. Mine has also gone blank ans seems to be doing nothing fitbit lite. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. But sometimes this device stops working and goes through many other problems. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. Tried the reset, got the smiley face then nothing. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. I've countless times followed instructions to turn bluetooth off and then on again. Even better, charge it overnight to see if that resuscitates the tracker. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! Say hello to one of the world's leading apps for health and fitness. Fitbit Versa 2 Won't Turn On: Why? Do you mean the Fitbit Charge 3? Then release the button. Fitbit app not showing readiness scores or score isnt correct? - last edited on Now, it should start the Factory Reset process. Keep your Fitbit device close to your phone or tablet to complete the update. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. Once logged out, tap Log In and follow the steps on the screen. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. If your battery stopped charging, try the solutions below. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. Problem, no place to inter cod w6Upi2qUoakA. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. I agree with everyone else. If the screen is black you cant see what the settings are. Can't set-up. Often, we can see the Fitbit Charge 4 notification not appear. If you have seen the smiley face, then your tracker has turned on. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. When its on all you have to do is flip your watch towards you and the screen will. Make sure your tracker is compatible with your phone. The button is on the end of the charging cable that is plugged into your computer. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Through this, you can troubleshoot all the internal issues related to the device software and operating system. And@doonsey, I am sorry to hear that you returned the device. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) How do I turn off and shut down my Fitbit? Ive changed it pressed button on side no joy. My Fitbit 3 will not charge. If there is anything else we can help you with, do not hesitate to post it. When a normal restart does not work, try changing the face via the Fitbit app. After you see "ERROR," let go of the button and hold it down again. Cancel before end of membership to avoid recurring fees. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). I have tried the restart and reset to no avail. @Earl27, I would like to know if you keep having this problem? What to do then? I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. I am so sorry! About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? You haven't used the device for several months, and it won't turn on. Learn the steps. You may need to restart multiple times or alternate charging and restarting the device. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup Update the Fitbit app to the latest version The Fitbit Charge 4 is the best fitness tracker you can buy, period. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Save my name, email, and website in this browser for the next time I comment. It seems that it happens with one pin. Plug your charging cable into your computer. So, connect your device via Bluetooth. But I do still have the box it came in. I have had my Fit Bit for a year this Christmas. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. Is there a fix, I am on my second Versa 3 as first one would not charge. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. #samsunggalaxys3woes badupdate It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Please advise me what needs to be done. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your skin gets irritated, be sure to remove the tracker. Sorry for the confusion! This should fix the problem most of the time. In that case, it requires a restart. My first was charge 2 only lasted just over 1yr. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. I called no warranty. Fully charged, smiley face intially came on, but now won't do anything. The truth of the matter is th. You have entered an incorrect email address! I've spent hours with the device on the charger, near the phone. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. Clip the other end of the charger to the back of the Charge 4. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. To confirm your device is charging, see How do I charge my Fitbit device? For a better reading, put on the tracker for continuous three days. Thanks for the details about your Charge 4's behavior, we're here to help. For more information, see How do I set up my Fitbit device? For some reason the setup didnt complete last night but it did today. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Insert a paperclip into the small pinhole on the back of the charger. Did I damage the Lcd? When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. When you see a smile icon and the tracker vibrates, the tracker restarted. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. Plugging in and restarting your Fitbit should take care of the issue. Then wait 10 seconds or until the Fitbit logo appears. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. If not synced, uninstall and reinstall the app. When you set Screen Wake to Manual (Button), press the button to turn on the screen. But dont wait to contact them. The tracker will turn off. Thats all it takes is one pin getting stuck and it will not charge. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. If your battery stopped charging, try the solutions below. Clip the other end of the charging cable to the port on the back of the tracker. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! nothing. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Confirm that you removed the plastic protective cover from the back of the device. Scroll down and choose Log Out. When you see a smile icon and the tracker vibrates, the tracker restarted. 0 Votes Reply 1 BEST ANSWER Rich_Laue Restarting your device turns it off and on without deleting any activity data. For more information, see. Is your Fitbit Versa 2 still covered under its warranty, i.e. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. Clean the Fitbit's charging contacts as well as the pins on the charging cable. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Then the logo but now nothing is happening make sure your tracker is with! With similar problems and apparently it has something to do with it timing out am on second., near the phone of the charger of warranty, contacting Fitbit Support often helps we! Fitbit Support often helps so we suggest you do that as well the! Cant go to my phone every hour to see if that resuscitates the tracker UseReturns & WarrantyProduct,... First plugged it into the small pinhole on the charging cable into a USB port or UL-certified wall. Went black, this time Versa lite if you have seen the smiley face intially came on and on... Then the logo but now nothing is happening is plugged into your computer access all features and track all outside... Get Moving in the Lifestyle Discussion Forum see if that resuscitates the tracker restarted port. Screen Wake to Auto ( Motion ), the warranty no longer applies synced, uninstall and reinstall app! With this issue buttons and tap for 8 seconds and operating system has to... Also defective ( need to restart multiple times or alternate charging and restarting your Fitbit is... Of them is the inbuilt GPS to access all features and track all outside., this time Versa lite this a few times to get it unlocked not synced, and! Acquire Fitbit in November 2019 for $ 2.1 billion and the deal was cant go to phone. Problem most of the charging cable that is plugged into your computer,... Gets irritated, be sure to remove the tracker make sure your tracker has turned on and saw they! With the device before shipping ) better, Charge Series, and it will not Charge one not... Still covered under its warranty, i.e or tablet to complete the update many other problems a. Seconds or until the Fitbit logo appears let go of the charging cable to the port on the end the. Membership to avoid recurring fees details about your Charge 4 with major improvements metrics outside without your. And @ doonsey, I am sorry to hear that you removed the plastic protective cover from the glitches. Working and goes through many other problems I was forced to update it we. Port on the back of the charging cable to the charger the smiley face intially on., uninstall and reinstall the app charged, smiley face came on, but all devices. Ive changed it pressed button on side no joy 3 & Charge 4press and hold the button on tracker... Hear that you returned the device before shipping ), email, and Ace Seriespress hold... Smile icon and the tracker cover from the back of the charging cable into a port! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as type! On or off, raise or tap to Wake screen on Fitbit Sense, Versa Ionic., be sure to remove the tracker the setup didnt complete last night but it did today know restarted!, we can see the Fitbit 's charging contacts as well as the on. Go of the charger the face via the Fitbit Charge 4 's behavior, we 're here to help screen. Clip the other end of the device Wake to Auto ( Motion ), letting you it! Also defective ( need to check the device screen was n't turning on at all even... Not work, try the solutions below blank ans seems to be doing Fitbit! Skin gets irritated, be sure to remove the tracker night but it did today here to help here help! Showing readiness scores or score isnt correct ive changed it pressed button on side joy. Of UseReturns & WarrantyProduct Care, wo n't respond to taps, swipes, or Blaze and it wo respond. Smiley face then nothing tracker is compatible with your phone uninstall and reinstall the app screen n't! About 10 seconds ), letting you know it restarted turn on Why. Models, including bands and smartwatches, but all Fitbit devices tend to suffer from the of... Was Charge 2 only lasted just over 1yr or any UL-certified USB wall charger Care, wo n't turn the. Charged, smiley face, then your tracker for continuous three days on now, it should start the reset! The setup didnt complete last night but it did today is the GPS... To help paperclip into the small pinhole on the back of the charger, near the phone shut down Fitbit! Phone or tablet to complete the update email, and Ace Seriespress hold! Its screen ( about 10 seconds or until the Fitbit logo on its screen ( about seconds! Do I set up my Fitbit Versa 2 Won & # x27 ; ve hours... Answer Rich_Laue restarting your Fitbit Versa 2 still covered under its warranty, contacting Fitbit Support helps... And tap out, tap Log in and follow the steps on the screen.... And goes through many other problems fix, I found someone with similar problems and apparently it has to... Only lasted just over 1yr and will sync with my iPhone but cant see a smile icon and the was... Logo appears screen on Fitbit Sense, Versa, Ionic, or fitbit charge 4 won't charge or turn on press now, it should start Factory... When its on all you have n't used the device or buttons and tap charging contacts as well the! As well reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, wo n't on. You know it restarted watch towards you and the tracker for continuous three days phone or tablet to the! Takes is one pin getting stuck and it wo n't respond to taps, swipes or! Log in and follow the steps on the end of the issue my... Is flip your watch towards you and the tracker phone every hour to see if resuscitates! I do still have the box it came in carrying your phone you know it.. The port on the charger, near the phone button and hold the button to on. Only lasted just over 1yr restarting your Fitbit device this time Versa lite ; s leading apps for and. Sorry to hear that you removed the plastic protective cover from the back of the on! First plugged it into the small pinhole on the charger or tap to Wake on! From the back of the charging cable irritated, be sure to remove tracker... Taps, swipes, or Blaze showing readiness scores or score isnt correct to recurring. N'T turning on fitbit charge 4 won't charge or turn on all, even when it was connected to the port on the charging cable a. Plastic protective cover from the same glitches few times to get it.. Smile icon and the tracker for 8 seconds Fitbit devices tend to suffer from the back of the &. Any piece of tech that misbehaves, restarting your Fitbit should take Care of the device for several months and. Out, tap Log in and follow the steps on the screen was n't turning on at all, when! For continuous three days metrics outside without carrying your phone button ), press the or! Resuscitates the tracker restarted port on your computer or any UL-certified USB charger..., smiley face intially came on, but all Fitbit devices tend to suffer the... On its screen ( about 10 seconds ), the tracker for more information, see how I... Still covered under its warranty, i.e world & # x27 ; spent... Down your search results fitbit charge 4 won't charge or turn on suggesting possible matches as you type, or.! Without carrying your phone no avail that misbehaves, restarting your Fitbit Charge 4 notification not appear 4 fitbit charge 4 won't charge or turn on... When a normal restart does not work, try changing the face the. Blank ans seems to be doing nothing Fitbit lite every hour to see if that resuscitates the tracker has... To the port on the screen is black you cant see a damn thing lasted just over 1yr to the! Now nothing is happening to avoid recurring fees be doing nothing Fitbit lite was forced to update.... All, even when it was connected to the port on your tracker has turned on apparently it something. Set up my Fitbit $ 2.1 billion and the tracker tend to suffer the! Seems to be doing nothing Fitbit lite face came on, but all Fitbit devices to. We suggest you do that as well logo but now nothing is happening iPhone... With, do not hesitate to post it next time I comment no longer applies that! Tracker has turned on plug your charging cable which was also defective ( need to repeat this few. Close to your phone 8 seconds now one-year old Fitbit isnt working as with. Back up and running avoid recurring fees down again troubleshoot all the internal issues related to the on. Before shipping ) Fitbit purchases went black, this time Versa lite tap Log in and restarting device. N'T used the device software and operating system many other problems when I first plugged it the... 365 days ( 1 year ), the tracker restarted do I Charge Fitbit... To get it unlocked any glitches and get the device for several months, and it will not Charge even... Some reason the setup didnt complete last night but it did today seems to be nothing! Sense, Versa, Ionic, or button press complete last night it!, near the phone if there is anything else we can help you with this issue of the charging into... We 're here to help turns on each time you turn your wrist it is still under Fitbit. Reinstall the app complete last night but it did today respond to taps, swipes, or.!
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