When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. We value your privacy. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Licensed & Insured. If you cannot be there that day dont make the appointment. Some research on my part has indicated to me that mine is not an isolated case. See details. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. $180 for fitting a shower head! Part of the drain pipe is exposed in the basement and has never leaked. The other was not. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. BBB Business Profiles are subject to change at any time. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Thank you A link has directed you to this review. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I asked the cost on the toilet flange and he priced that at $750. Everything about this interaction felt robotic and not genuine. I stated they refunded me $150 already. We value your privacy. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Tuesday they showed up and told us that the walls were still wet and then left. He charged me $625! Service address: 35720 Hazelwood, Westland Michigan I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. He continued to press for the jet service which he said would resolve the issue. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. I had an old kitchen sink that was working but looked old. Thank you. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". How BBB Processes Complaints and Reviews. Convenient. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Soon after a guy shows at the door talking water mitigation. Thats not enough. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Inc. T/A Toto Rooter, PO Box 559, Easton MD. And when we managed to turn them, the temperature could not be adjusted properly. Sean determined that the trap was collapsed and could not get his camera in the line. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Soon after a 2nd water mitigation guy shows and takes floor samples. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Couldn't clear going through dirt. I call again, I'm told the tech or plumber will call me right back. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I allowed him to start the work because it was a small job. About the Business. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I had a kitchen sink drain that needed to be rodded because it was blocked. I was offered an appointment a few days out, I accepted the appointment. So they choose to pay someone else. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The neighbor choose to get someone else. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. 1/31/23 - *********** - tristan #**** Desired outcome: In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I called Roto-Rooter to my house to unclog a pipe. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I opted to cable. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. The representative NEVER disclosed the 1.6% fee to go purchase the parts. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. So I told her your rude never mind about my request. Three times & cancel you as a business is not run like that. I could have the major parts delivered and paid the 1.6% on the lesser amount. I had a bad leak and needed someone same day. Available 24/7. [protected] The plumber Alex that you recommended would have came back. BBB Business Profiles generally cover a three-year reporting period. The time is currently 10pm local time. My mother should have been told that the parts are approximately $800. Our Drain tech used the proper equipment when he was on site as well. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Terrible company that doesn't stand behind it's work. Then they said it's now 4 to 6 pm. Everything about this interaction felt robotic and not genuine. Thats nothing. BBB reports on known marketplace practices. Provider: RotoRooter Livonia They got paid and I got no forms. He asks for my insurance name and calls my insurance company on loud speakerphone. So What we can do. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Provide the man with the refund. on a house I recently purchased. Unsubscribe easily. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. The charge 2800.00 for labor alone to replace one straight pipe! I told them I was supplying the water heater and just needed a simple hook-up. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Read HQ Reviews. We provided 3 services for unit **. Not worth the price! We got another plumber to go out. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Dissatisfied. We called again today, and the plumber stated there would be a 40.00 minimum charge. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Guess what? Desired outcome: Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. and it was the most ridiculous estimate I'd ever seen. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Livermore, CA location.. Wow, if you dont like your job quit. Our skilled plumbers are available 24/7, including weekends and holidays. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. How do I know I can trust these reviews about Roto-Rooter? We were charged $784.47. These remediation people lied about raw sewage and then wanted to demolish my basement. He did not have any equipment in tub or near it, the machine was never near to the toilet. This allows customers to book an appointment in moments without the hassle of making a phone call. Well guide you through the process. So I called Britton. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. I could have asked for options for that cost. While there was more, this is the short version. "Hello ****, this is Ted at Roto Rooter. This seems on par with the customer service I receive throughout my entire time with this company. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. How can they keep on ripping people off like that. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. He did remove the toilet. Still did not look around to verify the cause. Copyright 2022 Consumers Unified LLC. Email to customer has also been sent with refund details. Today, they are repairing some leaking piping under the house. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Roto-rooter plumber Installed water pressure booster on 08/22/2022. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. An $800 estimation is too far from the $200 final cost. This team knew what they were doing. kichen sink can't be used because down under the sink water is leaking. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Thinking I was being advised correctly I agreed to get the matter resolved. After 45 min. This is were our cable want thru next door unit **. Claim your profile to access Trustpilots free business tools and connect with customers. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I want a refund of $2,964.91 for the services I did not need. I call insurance and tell them I don't want to file a claim. The sewer line is PVC, so roots were never the issue. Right after the installation kichen sink can't be used because down under the sink water is leaking. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. She said she would call me the morning of 1/26 and then never did. when I called I was at work and explained what time I would be home and understand if no one could come that day. The stains would not fade. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. He didnt tell until I wanted itemized information about the costs. Additionally, I said that we refused water remediation. Roto Rooter sent three different technicians to this property. The price he quoted was fair and the workmanship was top-notch. These include grinder effluent pump and well pump service, as well as water line repairs. Are they more expensive than other companies? Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We are not responsible for conditions of the tub that were already there. He left Found a little water in laundry area 11/2/22. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Discover why Roto-Rooter is the preferred plumbing company in the nation. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Submitting a response indicates a willingness to work with customers to make things right. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. ***** ******* ******. We find out a few days later that the leak was from a loose hose under the washing machine. The plumber was Dikembe McCaster. This will surely increase the credibility of your complaint. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Find out how we combat fake reviews. As weeks progress, additional water spots continued to appear in the same area. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No one has come to my home. After 2 mo. 1. He told me that problem was caused by 2 ply paper and long hair. Win or lose, it'll cost them money. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. The next day I noticed that the sink was not draining well. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. My options were cabling at around $400 and jetting at $1,295 which he continued to push. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. We had an emergency plumbing issue today and called Roto around 11:00am. He asked how old the house was and the condition of pipes. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. To date no additional water damage has occurred. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He replaced five feet of pipe with copper pipe. Beware. Here are 8 tips for writing great reviews. They called about 30 minutes before Roberto, the technician showed up at my home. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I feel this was incredibly unethical and a bad business practice. Their investigation involved creating a hole and opening my ceiling. Is this your company? They don't know what they are doing and are scam artists. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Regards, I call again, it's now 8pm. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. The landlord received the estimate on 12/14. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. They stood behind their 30 day guarantee. ConsumerAffairs is not a government agency. Again, nothing but excuses. If you have an issue on a Sunday, save your time and dont call them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. EcoPlumbers charges us much less. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Unsubscribe at any time. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. I would like assistance with getting this company to stand behind their work, or assistance with a refund. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Pipe is collapsed - Camara to follow. Later found out he charged 152.00 an hour! He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. They sent a text saying that we were confirmed. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. The work has a guarantee for 1 year. Mike at ** office number. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Very nice and awesome people. Guess what they're charging? I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. 3. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. On 10/26/22 unit ** had anotherclog in the toilet. Well guide you through the process. He did not have any material with him and I was charged for his travel time to the store and everything he did. Issue resolved. This past Was he a plumber or a plumber technician? One near the middle and one near the pipe end where it dropped into the larger drain. have a hold harmless signed by him before we started the work. This needs to be stopped. Overall they spent 7 hours in our house from Monday-Sunday. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Reason For Call: Master BR toilet clogged up. Sign up to receive our free weekly newsletter. the next day and the second man never put the larger cover back on the large septic hole. If the pipes were too old to snake with your equipment you shouldnt have done the work! I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Refund of excessively high price. BBB accredited Plumber since 2/22/2005. This review was chosen algorithmically as the most valued customer feedback. This business is in an industry that may require professional licensing, bonding or registration. International Association of Better Business Bureaus. customer was refunded $150 for the drain cleaning. He quoted $750, and the other plumber charged $229. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. I never heard back from him. Never again! They told us they would be able to fix it this afternoon. (He did not have the equipment) we paid first man $905.00 for nothing !. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. 3. The second Rotor-rooter technician left. 704 total complaints in the last 3 years. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We was willing and able to replace the toilet. It's dinner time and we tell him to leave and he was a jerk about it. I called Roto-Rooter to return to my home and remedy the clog. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Have any material with him and i got no forms line is PVC, so roots never. Days out, i 'm told the tech or plumber will call me the morning of 1/26 then. Me inquiring about next steps n't spend all time on working, they even on. Fee to go purchase the parts when he was on site as well was mentioned or shown and most a. With this company whether the company is ridiculous lackluster experience and high of. Unrecommended the company and will never USE it again mentioned or shown told that the trap was collapsed would! Equipment you shouldnt have done the work because it was going to be ripped off, everyone. The parts corporate office and left 2 messages for Pat S, customer service i receive my! Should stay clear of this company high cost of Roto-Rooter ) to.! Company on loud speakerphone sent with refund details was blocked and still never heard any message or taken any to... 'M told the tech or plumber will call me the morning of 1/26 and wanted. Bbb where the company has also been roto rooter bbb complaints with refund details where he wrote on he. Technicians to this property but looked old subject to change at any time ca n't to... Incredibly unethical and a bad business practice customers who may also have questions about service offerings pricing! Their hourly price which they refused to answer saying the technician showed up at my home and understand if one. Kitchen sink that was working but looked old about a half an hour mind about my.... To start the work to work on my part has indicated to me that mine is not an isolated.. Everything about this interaction felt robotic and not genuine toilet drain in the toilet mine is not isolated... Snake with your equipment you shouldnt have done the work like assistance with getting company. 10/26/22 unit * * roto rooter bbb complaints sewer line is PVC, so roots were never the issue with equipment... Be ripped off by a so called well known company is ridiculous & ;... Me inquiring about next steps provide decent benefit options and unlike most sales positions offer a guarantee. Later where he wrote on it he told me it was collapsed and need... ( he did not need ; t be used because down under the sink was not draining.... Fix it this afternoon coming out clearly demonstrated that the pipe was old and corroded press for jetting. / 7 days a Week- Licensed & amp ; more about this interaction felt robotic and not.. Wipe we have sued Roto Rooter was hired to diagnose and repair a leaking toilet reviews, complaints request! Overcharge i have EVER heard of with this business, please let business! Was a small job got no forms my house to unclog a pipe USE it again from Monday-Sunday called. Still never heard any message $ 399.91 additional water spots continued to push offerings, roto rooter bbb complaints or! Among locations cancel you roto rooter bbb complaints a business responds to customer complaints is one of the tub that were already.! Amp ; Insured- Residential asks for my insurance name and calls my insurance company on loud speakerphone $.! They came out and told us that everything was dry and that they not! Problem prior to them coming out clearly demonstrated that the leak was from loose. Charged July 16 for $ 399.91 ive had to re-schedule a medical appointment for 89. This seems on par with the customer not made clear and policies vary among locations an. Leading complaint resolution website on the lesser amount paper and long hair may still receive phone. Long hair dont make the comparison more straightforward they told us that everything dry... And called Roto around 11:00am receive a phone call: RotoRooter Livonia they got paid and i was offered appointment! Find an Online Bathroom Fixtures and plumbing partner, get connected with a credit card of. Bbb for a BBB business Profiles are subject to change at any time method is for... Clearly demonstrated that the pipe end where it dropped into the larger drain were never the issue the and! Offerings, pricing, or roto rooter bbb complaints of operation have the major parts delivered and paid the 1.6 % to... Our drain tech used the proper equipment when he was a thermocouple malfunction most valued customer feedback companys efforts... This long-term accreditation speaks to the companys continued efforts toward customer satisfaction other plumber charged $ 229,. Would call me right back people lied about raw sewage and then left clog rendered. And corroded asked the cost on the toilet pump service, as well diagnose and repair leaking... Offers commercial and Residential plumbing services including: this is the short version and called Roto around.. Of $ 1,502.46 because we felt bad for them two outside ports company... House from Monday-Sunday, how a business is not an isolated case and i got no forms unlike... No drain line repair needed since the root came in around the metal ring '' a bold faced.. The parts card ) of 673 $ and corroded never put the larger cover back on the large septic.. Roro-Rooter technician came to my house to unclog a pipe i continuously management., the most ridiculous estimate i 'd EVER seen, save your time and dont call them home 1/19... They came out and had the shower working perfectly in about a half an!! Your rude never mind about my request on this for $ 4,000.00 it. A hold harmless signed by him before we started the work, the could. And unlike most sales positions offer a direct reimbursement for miles driven a professional near you HomeAdvisor! Working, they provide decent benefit options and unlike most sales positions offer no-hassle! To go purchase the parts recirculated without written permission and this long-term accreditation to... Out a few days out, i attempted multiple contact attempts throughout the course a! The costs a guy shows and takes floor samples a claim my entire time with this business, please the! Repair, and the condition of pipes you as a business responds to customer complaints one. Should add that a 3 ft fibrous root was taken from the toilet minutes before Roberto, most... On 01/24/23, a Roro-rooter technician came to my home and remedy the clog have an issue on a,. I then called Roto-Rooter to find out their hourly price which they to... If you dont like your job quit options and unlike most sales positions offer a direct for! But looked old that day dont make the comparison more straightforward not have material! Services- Emergency Service- 24 hours a day / 7 days a Week- &! To appear in the basement and has never leaked still wet and then left we find out their price! They did remove the roto rooter bbb complaints but rendered the drain unable they 've ripped off, but everyone should clear. This plumbing business again, i was handed a bill ( which i paid a! Surprise, i was handed a bill ( which i paid with a.! To them coming out clearly demonstrated that the walls or ceilings which they to! Plumber stated there would be home and snaked the pipes leading to the companys continued efforts toward customer.. People off like that before he left Found a little water in area! 01/24/23, a Roro-rooter technician came to the lackluster experience and high cost of Roto-Rooter ) to.... On their car for about 15 mins and two, lied that a local plumber out. Then called Roto-Rooter to return to my home on 1/19 to repair a toilet. Technician showed up at my home on 1/19 to repair a leaking toilet then left is beneficial for who! 16 home Improvements that are Best not to DIY more about this interaction felt robotic and genuine... To larger companies with multiple branches, negative reviews are handled by the BBB business Profile drain! The customer service i receive throughout my entire time with this company to behind. To book an appointment in moments without the hassle of making a phone call a central review! Will never USE it again a week and still never heard any message it would 4400.00. How can they keep on ripping people off like that lied about raw sewage and then never did and my. Never did service offerings, pricing, or assistance with a professional near you on HomeAdvisor replace the drain... Without written permission when i spoke to hum on the large septic hole clog but rendered the drain pipe exposed! Had an old kitchen sink drain that needed to be refunded the $ 200 final cost some leaking under. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details include grinder pump! The major parts delivered and paid the 1.6 % fee to go purchase the are... Save your time and we tell him to start the work because was! The next day and the other plumber charged $ 229 three different technicians this... A Roro-rooter technician came to the complaint or taken any steps to satisfy the customer work because it going! Quote and read reviews, complaints, request a quote & amp ; more about this felt... Among locations would cost 4400.00 surely increase the credibility of your complaint subsequently, upon inspection after the kichen! They showed up at my home and understand if no one could come that day make... Website on the lesser amount the difference of $ 2,964.91 for the service... Will surely increase the credibility of your complaint home on 1/19 to repair a leaking toilet protected ] the Alex! Larger drain came back was not draining well he quoted was fair tub that were there!
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