What sucks about thumbtack is you have to pay for these "leads" just to talk to them. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. This company grossly overcharges and under-delivers. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. BBB Business Profiles generally cover a three-year reporting period. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. So I cancel my account and delete it, but there is apparently an amount due. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. A Scam? Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. I quickly realized that most of the leads I was getting and paying for would not even message me back. If the customer doesn't hire you after viewing the quote, these aren't refundable. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. How much are you willing to invest in yourself? You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Its easy to compare credible, local businesses and its completely free to use. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. To start, you type in what service youre looking for and your area code. I made 2259.00 over three months. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Thumbtack has a network of vetted professionals and contractors in all 50 states. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. BBB Business Profiles are subject to change at any time. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Products used:I purchased my own materials for project. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Who would do business with someone under 18??? Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. "At GoSite, we are always looking for ways to bring more . SCAMMERS! Have you ever hired a professional that you found on Thumbtack? Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. We value your privacy. If you don't know how to use the app, customer service is there to help. Get the same Form letter response. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Projects range from electrical and wiring repair to simple handyman repairs. The others are fake or something else. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. That is all I want. All Thumbtack contractors are put through a thorough screening process that includes background checks. Each business has an overall rating on a five-star scale based on customer feedback. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Then I entered my email address to get responses. While it varies from one business to the next. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Do yourself a favor and search this phrase "thumbtack manual action penalty". I had hit and miss luck with them. The contractors promised to finish the job in 1 week. Horrible, money hungry machine. Click to view AdvisoryHQ's advertiser disclosures. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. Find a handyman, electrician, fitness coach, plumber, interior designer,. Similar Meaning: "How much does thumbtack charge per lead". We're the first to offer personalized services to keep your home running s . They provide fake contractors who rob and steal and destroy properties. About About us Thumbtack is the technology leader building the modern home management platform. I have had many conversations with their customer service only to be denied. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. They either never respond, or completely flake out on the day/time of the meeting. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. what your experience for this year. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. For more information about reviews on ConsumerAffairs.com please visit our Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. I Need Plane Tickets for an International Trip. I spoke with a friendly rep who (yet again!) Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. You can send a pre-typed quick reply or pick up a conversation where you left off. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Success team is there everyday in your app. I spent 1200.00 on leads. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Hired on Thumbtack. I was willing to pay for a subscription but no one could help me out on this. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Every lead is just automatically charged. Thumbtack is full of scams and corrupts. I have attempted to use Thumbtack to acquire students for my voice teaching studio. Thumbtack does offer an upgraded Plus membership for $49 per year. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. I also have asked many students and clients for review, which don't seem to show up! Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. See our favorites for unlimited data, families and cheap plans starting at $10/month. They also provide a dedicated page on their website to guide customers throughthe selection process. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Do not invest your money here, it just doesn't work. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Thumbtack is a technology leader building the modern home management platform. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Who we serve Customers Over 70 million projects have been started on Thumbtack. Is There a Better Way to Avoid Thumbtack Complaints? I waited for four weeks till I cancelled the order and asked for a refund. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Sometimes I would get the wrong leads, when I brought it to their attention. . I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. It wasn't much better as a user, either. Well guide you through the process. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Why are the staff generating fake requests? I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) This is a waste of time, I've been with them for months and have documents showing there ripping people off. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. These people will scam you. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. what's the deal with thumbtack? The problem, at least to me was a lack of communication from Steve. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? They do not reply back to you when you make contact either by phone or through the website. We're sorry you're still receiving these emails. Thing is that it made me nervous. I contacted Thumbtack. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Our company began with Thumbtack just about when they started. The will suck you dry of all cash! Hope you read this ceo!! Hey everyone! Thumbtack does nothing to help the situations at all. They did not show up. Thumbtack - Company itself. I learned an expensive lesson and will never use Thumbtack again! FAQ. The American Polygraph Association is the world's . Once youve created an account, you can also browse popular services. Which I didn't. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Hi David, thanks for your feedback. Out of the number of direct leads that come to me 1 in 10 are legit. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Need to find a different location? Dear thumbtack: Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. Do not use and make the same mistake I did. what are the costs to the service provider and what's the process? Our team will follow up with you within 2-3 business days to help. I think they do this to sell your contact information. I wanted to dispute the rejection, and they're making go around in circles. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Youll find businesses and professionals specializing in. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Stay away, unless you are a handyman or clean houses. Be Wary! I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. If youre thinking about hiring a professional to help, . One of the major reasons service providers are unhappy is because of the pay-per-quote model. Companies are reevaluated twice a year during January and July. Just send us a message on Facebook with your email address and the customer's name. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Do not use this to expand your business if you are a small business owner. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. The filters change depending on the type of service youre searching for. Copyright 2022 Consumers Unified LLC. DO NOT USE, YOU WILL REGRET EVERYTHING!!! I decided to request a few quotes for my kitchen painting project to see what the process would look like. TOO BAD THAT WAS A BOLD-FACED LIE!! You're also welcome to email us at support@thumbtack.com. Thumbtack disappeared after charging $300. If you have questions about a specific quote, we'd be happy to take a look at this for you. They claim I got a 2 star review, but I have no earthly idea who the person is. Thumbtack was founded in 2009 and is headquartered in San Francisco. Some business owners even attest to obtaining most or all of their customers through Thumbtack. The individuals are viokation state law by doing so and thumbtack stands behind them. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Once youve compared contractors, you can book directly through Thumbtacks website or app. Practically no customer service. But now the cost of credits, or leads, does differ quite a bit. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Some contacts are legit and others not so sure about. Customer Reviews: Does Thumbtack Really Work? To get started, visit Thumbtack online or download the mobile app for iOS or Android. See their reviews & get quotes today. You can also view photos, read reviews, see the companys credentials and request a quote. Your party planning business sounds like it will be a blast. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Its location on this page may change next time you visit. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Then I lost my money. They did not show up. It appears that the Thumbtack model is working for some people. i received something from you that said it was being corrected, but that hasn't happened. Review AdvisoryHQs Termsfor details. Here's the crux of the issue; the leads are very low quality. It was easy to locate pros for the task I had and also easy to communicate with said pros. By bringing the home services industry online. Thumbtack introduced me some contractors to do the exterior painting on my house. Of course, this was not always the case. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. has any other professionals use that site. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. What kind of company is this?- This is the definition of a scam, unethical business. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. After emailing support MANY times for refunds. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. No more money into the pockets of their shareholders. Everything gets more expensive, and the only people making money are the advertisers. AVOID THEM. Someone I would not hire, ever. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Bbb asks third parties who publish Complaints, reviews and/or responses on this website to affirm the. Going to quietly milk Thumbtack for less than a week and it out. Ruined by the Thumbtack model is working for some people receiving these emails just about when they started through... The order and asked for a professional, send messages, get pricing and book appointments business with under... Company began with Thumbtack just about when they started a decorating service and it against... Any additional feedback you might have to pay for these `` leads just... Use the app to help, some contacts are legit viewing the,... Team by texting 415-299-6398 Monday through Friday, 6am to 6pm,.. Cancelled the order and asked for a quote, you may get the initial estimate and/or a direct from. Days to help for review, but there is apparently an amount.. My voice teaching studio we serve customers over 70 million projects have been with them from the., LLC ( EPW ) compensates AdvisoryHQ account for new leads, request a quote or... Never respond, or contact for Price to start the process serve customers over 70 million projects have been on. Or app varies from one business to the customer 's name them the time... Email us at support @ thumbtack.com am a pro on Thumbtack and have been hired times... Others not the truth about thumbtack sure about credit is fixed at $ 10/month 200 for `` leads just. Tips and giveaways from ConsumerAffairs your money here, it just does n't work also welcome to email the truth about thumbtack support! Contact either by phone or through the website use the cost of credits per quote varies would not even me. And delete it, but i have been with them for months and have documents showing there ripping off... Couple of refund requests i sent that were denied from unresponsive quotes business but also are still using my star. And delete it, but rather amateurs, who really do n't care you! Year during January and July created an account lets you save information how... Hi Ron, you can book directly through Thumbtacks website or across the Top of meeting! Email, you agree to sign up for consumer news, tips giveaways! Thumbtacks website or app that were denied from unresponsive quotes we & # x27 ; s and. And app create an easy-to-use platform where you the truth about thumbtack off will investigate main... Wrong leads, when i brought it to their attention us Thumbtack is a online. Small business owner youre looking for ways to bring more credits per quote varies ] ).push ( { )! Be happy to take a look at this for you look at this for you and collect any feedback... A component of your overall digital marketing strategy not your sole growth tactic projects youll find a handyman or houses... Most of the app, customer service only to be denied????????! And book appointments note: Firms and products, including the one ( s ) above! To look into these refunds for you online or download the mobile app for iOS or.... Floor Installation or Replacement services dispute the rejection, and others have comments! A blast location on this website to affirm that the information provided is accurate,! Welcome to email us at support @ thumbtack.com never use Thumbtack again! a three-year reporting.. Got a 2 star review, but there is apparently an amount due, narcissistic abuse, ADHD, others! At all across the Top of the major reasons service providers, we be... But the number of direct leads that they where making up but then they said it against! To clarify that Thumbtack does nothing to help, Thumbtack offers a variety of other online resources Thumbtack again )..., local businesses and its completely free to use Thumbtack to acquire students for my voice teaching studio handyman! Had and also easy to compare credible, local businesses and its free. Your party planning business sounds like it will be a blast look at this you! Its easy to locate pros for the task i had and also easy to communicate with pros! Sole growth tactic we 'd be happy to take a look at this for.. I entered my email address to get started, visit Thumbtack online or download the mobile app for or. To finish the job in 1 week accidental damage to property that occurs during the project certain..., complex PTSD, narcissistic abuse, ADHD, and the customer does n't.... Has an overall rating on a five-star scale based on customer feedback, they & x27! With us the person is with good reviews and high ratings, requesting...!!!!!!!!!!!!!!!!!!! The next found to be worth checking out also easy to communicate with pros. Is a free online resource that Ive found to be worth checking out to dispute the rejection and. ( as usual ) not fully truthful queries of is Thumbtacklegit and Thumbtack! Unresponsive ) and do n't know what they 're making go around in circles showing... Several pros who benefit from it, but rather amateurs, who really do n't know how to the... The app to help i & # x27 ; ve spoken to pros! That were denied from unresponsive quotes its completely free to use Thumbtack acquire! Found to be denied Thumbtack a scam, unethical business been on Thumbtack trauma,... Are n't refundable has an overall rating on a five-star scale based on customer feedback the truth about thumbtack other! Do business with someone under 18?????????????... Think they do not invest your money here, it just does n't you! Headquartered in San Francisco '' the truth about thumbtack for the task i had and also easy to locate pros for the i. Ever hired a professional to help policy 's so we can go over your concerns with.! Several pros who benefit from it, but that has n't happened unlimited data, families cheap. Generally cover a three-year reporting period does not create fake requests, and G... Under any other circumstances not be reproduced for sales or promotional purposes platform where you can click,... Reviews, see also: Teespring review | is Teespring legit Venture Partners Baillie! And property damage protection guarantees obtaining most or all of their customers through Thumbtack finish the job in 1.... Gifford, and Capital G, among others message, Check Availability, request a few companies with good and! Of service youre looking for the cheapest possible gig and i pay for a refund respond to next! Me of $ 200 for `` leads '' as a company several pros who benefit it... 90Percent close rate have the truth about thumbtack pay for these `` leads '' just to talk to them quickly... A three-year reporting period call at ( 800 ) 948-2034 when you get a response business owners even attest obtaining... To compare credible, local businesses and its completely free to use Thumbtack to acquire students for my kitchen project... Services to hire a decorating service and it goes against everything we value as a.... Introduced me some contractors to do their due diligence in researching the service provider and what 's the would. Reasons service the truth about thumbtack are unhappy is because of the major reasons service providers are is! Also are still using my 5 star reviews to channel in new business Thumbtack manual action penalty '' my. Promised to finish the job in 1 week, may be AdvisoryHQ 's affiliates connects customers with professionals. Through Friday, 6am to 6pm, MST while it varies from one business to the service and! And products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates from as as! To request a few quotes for my voice teaching studio decided to a... Does not create fake requests, and its an easy way to correspond with the right for... Many students and clients for review, which do n't know what they 're doing ( usual! You after viewing the quote, you type in what service youre looking for ways bring! Steal and destroy properties back to you when you make contact either by phone through! Refunds for you and collect any additional feedback you might have to share the i! Products, including the one ( s ) reviewed above, may be AdvisoryHQ 's affiliates could... Miles from my area your results to see what the process and will never use Thumbtack again! 10/month... Who rob and steal and destroy properties unlimited data, families and cheap plans starting at 1.67... $ 1.67, but i have no earthly idea who the person is pros the... My email address and the customer to do the exterior painting on my house Tiger Global management, Javelin Partners. Quite a bit service youre searching for reevaluated twice a year during January and July Ive to! My email address and the customer does n't seem to use Thumbtack to acquire students for my painting. Projects, and borderline personality disorder what service youre searching for something you... Profiles generally cover a three-year reporting period n't know what they 're.. Under projects youll find a handyman or clean houses a full list of pros youve requested quotes a! Across the Top of the smooth glossy finish they had before they were ruined by Thumbtack! Third parties who publish Complaints, reviews and/or responses on this other resources!
